As a Field Team Manager, you will lead a team of smart meter engineers and installers, ensuring they provide a safe, efficient, and high-quality customer experience. You will be responsible for managing team performance, compliance with regulations, and driving continuous improvement within the field operations. The role requires strong leadership, excellent organizational skills, and the ability to operate in a fast-paced, customer-centric environment.
What you’ll do:
1. Manage a large team of smart meter engineers and EV Installers.
2. Oversee the day-to-day operations function including team management, operational reporting, managing third parties, and industry compliance.
3. Focus on constant improvements of processes and report back to your Operations Manager.
4. Lead internal and external meetings with senior stakeholders.
5. Help grow our team and support our growth and recruitment strategy.
6. Support employee communication with the management team.
7. Provide operational expertise and support to the teams.
8. Develop a deep understanding of Octopus culture and customer experience; setting the tone for your team.
What You'll Need:
1. Be a team player and an awesome relationship builder who can establish great working relationships across cultures and perspectives.
2. Be a confident and experienced people leader who can hit the ground running in a dynamic environment and is willing to get into the detail.
3. Have experience in delivering programmes of work, be super organized, and think practically about all tasks needed to get the job done.
4. Be adaptable, positive, and proactive, energized by working in a fast-paced environment characterized by constant change.
5. Possess a high level of adaptability and agility to manage multiple projects simultaneously.
6. Think creatively and logically to react to changes in strategy.
7. Establish and work with a network quickly to deliver promptly, focusing on quality and delivery.
8. Be analytical, seeking out data and using it to inform your decisions.
9. Field Team management experience is essential; a strong technical background is desirable.
This is a great opportunity to be part of, and help drive forward, the business as it grows and diversifies within a role that is central to ensuring our customers receive the awesome level of service they rightly expect.
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