Company description: Customer Support Advisor PPG | Carrickfergus Competitive Starting Salary, Plus Bonus & Benefits Job description: Position Summary We are excited to announce a fantastic new opportunity for a Customer Support Advisor to join our Architectural Coatings team based in Carrickfergus. If you are have previous experience in a customer support role, this is an excellent opportunity for you to join a dynamic group with excellent benefits and career progression. We are a global company founded in 1882, with a presence in Northern Ireland and the Republic of Ireland for nearly 40 years. Our brands, Johnstones and Leyland Paint, are supported by a 60,000 square foot warehouse and distribution facility in Carrickfergus, along with 27 Johnstones Decorating Centres across Ireland. We place a strong emphasis on colleague engagement, achieving a score of 4.22 out of 5 in Gallup's Global Q12 annual colleague survey. A day in the life of As a Customer Support Advisor, your responsibilities will include: Provide exceptional support to customers via multiple channels Resolve customer enquiries and issues promptly and professionally Providing key support to sales representatives and other areas of the business Stay up to date with product knowledge and promotional activities Maintain accurate records of customer interaction and solutions Required profile: Qualifications: Previous experience in customer support or similar role desirable IT Literate and ability to multi-task Excellent communication and interpersonal skills A professional, positive customer facing approach Strong problem solving abilities and attention to detail What we offer: Why you'll love working here Competitive starting salary with yearly pay reviews 35 days of annual leave, including bank holidays Company annual bonus scheme of up to 6% of annual salary Working 35.25 hours per week - Monday to Thursday 8.30am to 4.30pm and 8.30am to 3.30pm on a Friday Generous company pension contributions Excellent career progression We develop our people with online programs and the PPG Training Academy Fantastic company-funded private healthcare plan, with options to extend coverage to family members Generous staff discount on paint and decorating tools at Johnstones Decorating Centres Colleague recognition program that recognizes and rewards our colleagues Inclusive and engaging workplace We foster a culture of inclusion for all (Our engagement scores show it) Colleague assistance program for 24/7 wellbeing support and cycle to work scheme Skills: Customer support advisor Customer Service Customer Support