Job Summary
We are looking for a friendly assistant to join our busy dispensary team at Sleaford Medical Group.
Is this the right role for you? Do you -
* enjoy providing over-the-counter customer service (via our dispensary window)
* enjoy answering phone calls with a high standard of customer care
* thrive in a busy and varied environment
Experience in a dispensary or pharmacy is preferred but not essential, as long as you have excellent customer service and admin skills. It is more important to us that you are "the right person" and fit in with our positive, can-do culture.
Main Duties of the Job
The successful candidate would work within the dispensary team, providing support in the day-to-day running of the department. The ideal candidate would have evidenced experience of working within a customer-facing environment.
The post-holder will project a positive and friendly image to dispensary patients and other visitors and deal with queries in a polite, professional, courteous, and efficient way.
About Us
Sleaford Medical Group is a bustling practice in the market town of Sleaford.
Our vision is to remain a Practice where the need to provide a service that cares, listens, and respects patients is at the heart of our ethics. We strive towards providing patients with safe, evidence-based high-quality care while retaining the goal of constantly being professional and friendly to instill confidence in the care we provide. We are dedicated and responsive to the changing health needs of our population.
As a workplace, we believe that to make staff feel respected and supported, you must listen and act upon their suggestions. Working as a team remains a key part of our principles, allowing us to respond to the needs of our patients efficiently. Staff development and training to enhance skills are also actively encouraged.
Date Posted: 11 April 2025
Pay Scheme: Other
Salary: £12.21 an hour National Minimum Wage (subject to age)
Contract: Permanent
Working Pattern: Full-time
Reference Number: A3152-25-0004
Job Locations: 47 Boston Road, Sleaford, Lincolnshire, NG34 7HD
Job Responsibilities
The post-holder will project a positive and friendly image to dispensary patients and other visitors and deal with queries in a polite, professional, courteous, and efficient way. Desirable experience and qualifications would include an evidenced experience of working within a customer-facing environment and knowledge of the Dispensary/Pharmacy role within the health care sector.
For the Primary Duties and Areas of Responsibility, please see the supporting document.
Person Specification
Qualifications
Essential
* GCSE grade A to C in English and Maths
Desirable
* Qualified to NVQ level 2 in Customer Service or similar
Experience
Essential
* Experience in a customer-facing environment
Desirable
* Experience working in a Dispensary/Pharmacy role
* Experience of working in primary care / GP environment
* Experience of working with 'SystmOne'
Skills
Essential
* Excellent communication skills
* Good level of IT skill, including Microsoft Office software
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Employer Name: Sleaford Medical Group
Address: 47 Boston Road, Sleaford, Lincolnshire, NG34 7HD
Employer's Website: http://www.sleafordmedicalgroup.co.uk/
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