Customer Claims Manager
Birmingham/ Hybrid
£60,000 - £65,000
MERJE is seeking a dynamic Claims Manager to lead the Travel Claims department for a leading insurance and assistance solutions provider. This role offers an exciting opportunity to shape service delivery and drive team performance in a global organisation. The successful candidate will manage complex claims, develop team members, and ensure exceptional customer experiences.
The Company
This company is a global leader in assistance and insurance solutions, specialising in international health, assistance, automotive, and travel insurance. With over 22,000 employees across 78 countries, they offer a collaborative and innovative work environment.
The Role
As Claims Manager, you'll lead a high-performing team, manage complex travel claims, and ensure operational excellence. This role offers opportunities for personal growth, strategic decision-making, and the chance to drive a high-performance culture within a global organisation.
Key Responsibilities of the Claims Manager:
1. Lead and develop a team of Travel Claims professionals
2. Manage and resolve complex claims, ensuring adherence to SLAs and KPIs
3. Drive continuous improvement in claims processes and team performance
4. Collaborate with Business Partners to meet performance ta...