Our Customer Service Centre is currently seeking to recruit a Lifeline Customer Service Centre advisor.
You will receive an excellent salary of £26,943 (including a shift allowance) plus some great benefits.
We are looking for positive, motivated individuals who are passionate about delivering excellent customer service. You will work as part of the current 24/7 Lifeline monitoring Customer Service Centre team, being the first point of contact for customers for monitoring all alarm systems installed in LHP’s Sheltered Housing Schemes, Telecare equipment installed in customers’ homes, and alarm equipment for external contracts, also providing out of hours support to our customers by diagnosing and logging emergency repairs.
This role requires a 24/7 rotation on a planned schedule including evening, nights, and weekend shifts.
This role is based in Boston, Lincolnshire, therefore you would need to live within travelling distance to the office.
As part of our team you'll receive some great benefits which include:
* An employee wellbeing package worth up to £1200 annually through our benefits partner Westfield Health.
* Discounted Shopping Vouchers through Westfield Health.
* Opportunities to learn new skills and knowledge through our fantastic corporate training programme.
* A superb employer salary sacrifice pension scheme with up to 12% paid by LHP.
* 24 holiday days a year (plus bank holidays) which will increase by 1 day per year for the first five years of service.
* The ability to earn additional holiday days through full attendance.
* Mental Health First Aiders across the business, let’s be there for each other!
* Career Development & Encouragement.
What will I be responsible for as Lifeline Customer Services Centre Advisor?
* Monitoring all alarm systems installed in LHP’s Sheltered Housing Schemes.
* Checking all Telecare equipment in our customers’ homes.
* External contracts.
* Provide out of hours support of logging emergency repairs.
* Carry out daily checks on sheltered housing residents not having been seen by the visiting Warden and feeding back information on the outcome of calls.
* Liaise with external agencies and communicate via agreed pathways to Adult Social Care, Doctors, relatives and emergency services about welfare issues or concerns.
* Provide a Lone Working service to a range of employees and external contractors.
* Provide appropriate administrative support for the business, ensuring that records are accurate and up to date.
What skills, knowledge and experience will I need for a Lifeline Customer Services Centre Advisor?
* A Passion to work in a fast-paced customer service centre environment.
* Excellent customer service skills.
* Demonstrate LHP values of customer first | Together | Listen Act & Learn.
* Good time management.
* A pro-active approach to service delivery.
* Be computer literate.
* Demonstrate flexibility and be a team player.
Please download the full key responsibilities, knowledge, skills and experience required for the role from the supporting document below.
Offer of employment is subject to a DBS check & satisfactory references.
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