About the role
Lead Product Quality Onboarding Manager
Permanent
Up to £60,000 + Bonus + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working (3 Days per week in the office)
Southampton, Store Support Office
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they'll love. Join us as a Lead Product Quality Onboarding Manager and you'll be a big part of this.
Key responsibilities
In this role you will Lead a dynamic team of Product Quality Managers and Administrators, spearheading the audit of new vendors and the onboarding of innovative products. Collaborate closely with Commercial teams to stay ahead of new onboarding activities, while expertly managing the team's workload to meet commercial demands. Drive process improvements and efficiencies, constantly seeking opportunities to boost revenue and cut costs, all while safeguarding B&Q's brand integrity and due diligence. As a passionate advocate for B&Q's vision and purpose, this role combines hands-on involvement with strategic oversight.
Here's a summary of the key accountabilities and responsibilities:
1. Team Management: Handle tasks like personal development plans, recruitment, holiday approvals, and talent development reviews and help support the team with daily queries and issues.
2. Manage Vendor Audits: Oversee the vendor audit schedule with Product Quality Managers and Commercial teams, ensuring alignment with Screwfix.
3. Plan Capacity: Organize team capacity for approvals, ensuring an even workload distribution.
4. Compliance: Ensure vendor-branded products comply with UK & EU legislation and meet quality standards as per Kingfisher and B&Q policies.
5. Process Improvement: Collaborate with the commercial team to enhance processes and procedures.
6. Training: Provide training to stakeholders on ways of working.
7. Reporting: Complete monthly reports for the Quality Manager, and review and approve all audit reports.
8. Adherence to Policies: Ensure compliance with the Vendor Manual and B&Q procedures.
Required skills & experience
Here's a summary of the required skills and experience:
1. Team Management: Experience in managing a non-food retail Quality team.
2. Regulatory Knowledge: Detailed understanding of UK and EU regulations for various product types (electrical, chemical, mechanical, textile).
3. Project Management: Proven project management experience.
4. Technical Expertise: Extensive experience in non-food product compliance, regulatory due diligence, and vendor auditing.
5. Analytical Skills: Logical and analytical thinker, able to identify overlooked problems.
6. ISO Certification: Preferably ISO 9001:2015 Lead Auditor trained.
7. Mobility: Ability to drive and travel overnight as needed.
What's in it for me?
As part of a great team, you'll be valued for who you are.We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
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