Job Description
CX Consultant
Location: Remote (Occasional travel to Ipswich and London required)
Salary: Up to £70,000 per annum (depending on experience)
Are you passionate about delivering exceptional customer experiences? Do you thrive on driving change and transformation within organisations? If so, we have an exciting opportunity for you!
Our client, a leading global organisation specialising in end-to-end customer experience services, is seeking a talented CX Consultant to join their dynamic team. As a CX Consultant, you will work closely with the Head of Consulting to design and lead transformative projects for our clients.
Responsibilities:
1. Work with key stakeholders across our clients' businesses to understand requirements and develop a clear view of the changes required
2. Identify, document, and embed new processes to support the delivery of our clients' strategies
3. Continuously improve efficiencies and company productivity by identifying and converting opportunities
4. Deliver consulting-style projects that solve business problems and drive measurable bottom line savings and growth opportunities
5. Design and implement business processes, systems, and organisational transformations
6. Collaborate with internal and external specialists to implement recommendations
7. Provide busi...