Our Client based in Gillingham requires a Customer Service Coordinator for a temp contract.
Location: Gillingham
Length of contract: IMMEDIATE start available following successful interview
Rate per hour: £12.33 ph PAYE, via React Recruitment Ltd
Hours: Monday to Thursday – 8.30am to 5pm, Friday 8.30am to 4pm – 39 hour week
Responsibilities:
* Processing customer orders for the UK market using the company’s ERP system
* Sending customer proof of deliveries
* Systematically following up on UK customer enquiries and quotation requests received
* Releasing customer orders to the warehouse for dispatch
* Liaising with local freight forwarders obtaining quotations for shipping and arranging collection of goods and obtaining proof of deliveries
* Close liaison is necessary with other departments, e.g.: Purchasing, Customer Services, Planning, RSM’s, Credit Control, Warehouse & Goods In
* Assisting customer service staff, as appropriate when workload permits
* Any other duties as required by the Customer Service Team Leader to allow for the smooth running of the department
* Calling and emailing customers with order status updates
* Managing and dealing with the daily call intake
Person Specification:
Qualifications:
* Essential: GCSE in English and Mathematics (or Equivalent)
Experience:
* Desirable: Previous experience in a similar role within a Supply Chain department
Knowledge and Technical Skills:
* Essential: Computer Literate with knowledge of Windows operating system
* Strong communicator verbally and written
* Pro-active and able to take ownership
* An analytic approach to problem solving
* A good thinker and active listener
* Good problem-solving skills
* Self-starter with the ability to quickly learn about new processes
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