Data Analyst (Capacity Planning and Airport Experience)
Location: Heathrow Airport
Salary: £35,000pa
Working Format: Hybrid working 3 days in the office and 2 days at home
Contract Type: Permanent
Benefits: 28 days annual leave (including bank holidays), Medical Cover, Wellbeing membership, Pension Scheme
We are seeking a highly motivated and detail-oriented individual. In this role, you will work closely with Data Engineers and Power Platform Developers to drive operational efficiency, streamline processes, and optimize business performance. As a Capacity Planning & Data Analyst, you will have the opportunity to work with cutting-edge technologies and help ensure the smooth operation of airport logistics, improving the travel experience for millions of passengers globally.
Role Responsibilities:
* Assist in the development and maintenance of capacity models for baggage handling systems to ensure optimal performance during peak and off-peak periods.
* Monitor system performance data to identify potential capacity constraints and recommend corrective actions.
* Collaborate with senior planners to adjust operational plans based on anticipated passenger volumes and baggage loads.
* Collect, clean, and validate operational data from various sources, including baggage handling systems, airport traffic reports, and other relevant databases.
* Conduct data analysis to identify trends, inefficiencies, and areas for improvement in the baggage handling process.
* Produce regular and ad-hoc reports, visualizations, and dashboards to communicate key insights to stakeholders.
* Assist in the preparation of operational forecasts and scenario analysis to support decision-making.
* Provide data-driven insights to support the planning of maintenance schedules, staff allocation, and resource utilization.
* Work closely with the operations team to ensure that data analysis aligns with on-the-ground realities.
* Support initiatives to improve data quality, collection processes, and analytical tools.
* Participate in cross-functional projects aimed at enhancing the performance and capacity of the baggage handling system.
Role Qualifications and Skills:
* Bachelor’s degree in a relevant field such as Operations Research, Data Science, Industrial Engineering, Mathematics, or a related discipline.
* Previous experience or internships in data analysis, capacity planning, logistics, or operations management is a plus.
* Familiarity with baggage handling systems, airport operations, or material handling systems is desirable but not essential.
* Proficiency in data analysis tools and software such as Excel, SQL, Python, or R.
* Experience with data visualization tools (e.g., Power BI, Tableau) is a plus.
* Basic understanding of capacity planning methodologies and principles.
* Strong problem-solving skills with the ability to analyze complex data sets and translate findings into actionable insights.
* Attention to detail and a commitment to data accuracy.
* Ability to communicate technical information effectively to both technical and non-technical stakeholders.
* Strong written and verbal communication skills.
* Proactive, with a willingness to learn and take on new challenges.
* Ability to work collaboratively in a team environment.
* Strong organizational skills and the ability to manage multiple tasks simultaneously.
Benefits:
* 28 days annual leave (including bank holidays)
* Bupa Medical Cover
* Wellbeing membership
* Perkbox – Includes free eye tests at Specsavers, discounts on glasses, free cinema vouchers, a weekly free coffee from Nero, and hundreds of savings on day-to-day shopping and activities.
* A challenging work environment with opportunities for career progression.
* Cycle to work scheme.
* Pension with Aviva.
* Access to Achievers, an award-winning recognition platform to inspire and acknowledge your coworkers, where points can be exchanged for various goods and discounts.
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