Title: Pickering Castle Manager
Location: Pickering Castle, Pickering, North Yorkshire, YO18 7AX
Salary: £24,847 per annum pro rata/ 36 hours per week April to October, zero hours November to March/ permanent
Job type: Permanent
Ref: 15774
Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a motivated manager to join our team at Pickering Castle. This is a part-time role working 36 hours per week April to October, switching to a zero hour contract November to March.
No history background? No problem. What is important to us is a passion for people and excellent customer service. We are looking for a manager who enjoys working alongside their team and understands what it takes to deliver an engaging visitor experience to a diverse audience.
As Pickering Castle Manager, you will know what makes a great visitor experience and will be able to inspire your team to deliver through leading by example and coaching. You'll optimise every opportunity to generate income, achieving all site performance targets. You will also ensure the site and facilities are clean and presentable.
You will have experience of providing excellent customer service within a leisure and tourism environment, strong staff supervisory skills as well as being able to work independently. You will be able to demonstrate exceptional organisational skills and be a confident communicator, having strong interpersonal skills with both visitors and colleagues. This is a hands-on role, and a lot of your time will be focused on visitors. You'll also be involved in engaging the local community with what's happening on site as well as ensuring that the site itself and its assets are safe and secure.
From March - October your working pattern will be a variable 5 day week working 36 hours per week in the main season. From November - March you will provide contractor access and, later, commence preparation for the season ahead, roughly one day per month. You will be required to work weekends in the summer season, including Bank Holidays.
Due to the nature of this role, you will need to undergo a basic DBS check and the employment offer will be contingent on this.
Benefits include:
1. The opportunity to progress your career within the heritage sector, in retail, food and beverage or general management
2. Opportunities to go to some of our great live music and history events
3. Free access to all English Heritage sites for you, and up to six friends and family members
4. 25% discount in our shops and cafes
5. Enhanced maternity/paternity/shared parental leave
6. 25 days' holiday plus Bank Holidays pro rata rising to 28 days after 3 years
7. Options to buy additional leave
8. Matched pension contributions up to 10%
If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Mark Williamson, Cluster Manager, on mark.williamson@English-heritage.org.uk. No agencies please.
Interviews will take place 4th March at Pickering Castle.
You will need to refer to the following documents when completing your application.
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