Job summary Do you have the skills to support the HIV clinical team at Queen Elizabeth Hospital Birmingham? An exciting opportunity has arisen for a full-time administrator/co-ordinator to support the Home Care Delivery Service of HIV prescriptions in a safe and efficient way. The role also includes booking of outpatient appointments daily using trust IT systems. Good communication skills are required as this role predominantly involves telephone calls with patients. You will be working alongside medical, nursing, pharmacy, other administrative colleagues, courier companies, patients and relatives. You will have the opportunity to develop your administration skills in order to work autonomously. A thorough induction and training programme will be put in place. Main duties, tasks & skills required Administrator/co-ordinator to support the Home Care Delivery Service of HIV prescriptions in a safe and efficient way. The role also includes booking of outpatient appointments daily using trust IT systems. Good communication skills are required as this role predominantly involves telephone calls with patients. You will be working alongside medical, nursing, pharmacy, other administrative colleagues, courier companies, patients and relatives. About us We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this. Our commitment to our staff is to create the best place for them to work, and we are dedicated to: Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can; Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives. Person specification Qualifications Essential Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4 Business Administration NVQ level 3 or equivalent experience in an administrative environment Experience Essential Experience of dealing with the Public/Customer service experience Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook) Experience of using IT systems Desirable Experience of working in a busy environment Experience of working in Healthcare Additional Criteria Essential Work effectively and flexibly as part of a team to meet the needs of the services Confident in dealing with people at all levels Must be able to demonstrate an understanding of equality and diversity Mature open and flexible approach to work Demonstrates care and compassion Good inter-personal and communication skills. Good organisational skills Team Player Conscientious Demonstrates reliability, motivation and commitment Ability to travel to multiple sites Desirable Ability to work under pressure and deal with stressful situations Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.