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Join Our Single Point of Access Team – Make a Difference When It Matters Most
Our Single Point of Access service is a newly developed team at the hospice, and this is an exciting opportunity to be a part of its ongoing growth and development. As a key member of the team, you will play a vital role in ensuring that patients receive the right care at the right time.
This service acts as the central point for all external referrals into the hospice, assessing urgency and need to support seamless patient care. Working closely with the wider clinical teams, we strive to maintain patient flow and deliver a responsive, high-quality service.
About the Role
You will work alongside the lead clinical assessor to prioritise and manage referrals, liaising directly with patients, families and referrers to ensure timely and appropriate support. Additionally, you will respond to advice calls, offering professional guidance to patients, carers, and healthcare professionals while signposting them to relevant services as needed.
Key Responsibilities:
* Assess referrals to determine urgency and priority, ensuring timely responses for patients and referrers.
* Provide expert advice and support to referrers, patients, and families.
* Collaborate with the lead clinical assessor in shaping the Single Point assessment process and policy.
* Contribute to the ongoing development of the service through a quality improvement approach.
* Work closely with patient-facing teams to streamline care pathways and ensure efficient service delivery.
* Develop strong working relationships with primary care professionals and other referrers to enhance referral processes and feedback mechanisms.
* Provide cover for the lead clinical assessor during periods of annual leave.
* Foster effective communication and collaboration with community professionals, hospitals, voluntary organisations, and other hospices.
If you are passionate about delivering high-quality care and want to be part of a dynamic and forward-thinking team, we would love to hear from you.
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