Field Service Manager
Reports to: UK Service & Key Accounts Manager
Salary: £45,000 - £50,000 per annum + performance related bonus
Job Summary:
Our client is a leading provider of construction equipment solutions, specializing in manufacturing and distributing a wide range of machinery including excavators, wheel loaders, bulldozers, and more.
They seek an experienced and dynamic Field Service Manager to lead their Field Service Department. The successful candidate will manage the UK-wide field service team, ensuring the efficient and effective delivery of service operations. This role involves coordinating field service activities, managing customer support, overseeing job planning, parts management, warranty handling, and ensuring health and safety compliance. Additionally, the Field Service Manager will be responsible for integrating and managing a new system to enhance the efficiency of the department.
Key Responsibilities:
Customer Support:
* Serve as the primary point of contact for customers, addressing inquiries and managing breakdowns.
* Provide expert advice on machinery-related issues, ensuring customer satisfaction and fostering solid relationships.
Job Planning and Coordination:
1. Efficiently plan and organize engineer workloads, ensuring tasks are completed on ...