Job Description
We are currently supporting our automotive refuse collection client in recruiting a Senior Operations Manager to oversee the day-to-day management of the contract, ensuring high-quality service delivery, operational efficiency, and customer satisfaction. You will be responsible for maintaining contract compliance, budget control, and continuous improvement initiatives.
Key Responsibilities:
Contract Management:
* Oversee all aspects of the contract, ensuring smooth operations.
* Ensure remedial and maintenance work meets customer expectations.
* Monitor and control costs to align with contract budgets.
* Ensure compliance with SLA’s, KPI’s, and VOSA standards.
* Manage fleet performance and vehicle maintenance schedules.
* Prepare vehicles for MOT inspections and ensure Department of Transport compliance.
* Maintain accurate records and input data into company systems.
Operations & Team Management:
* Lead and manage the contract team, ensuring accountability and clear communication.
* Liaise with customers through weekly and monthly meetings.
* Drive continuous improvement and implement effective fleet management strategies.
* Ensure all work is completed efficiently and to a high standard.
* Provide staff with training and development opportunities.
Quality & Customer Satisfaction:
* Ensure compliance with ISO9001 accreditation and company procedures.
* Deliver outstanding customer service, ensuring all repairs meet customer requirements.
* Handle escalations and resolve service issues efficiently.
* Complete all necessary documentation and customer satisfaction surveys on time.
* Promote a customer-focused culture within the team.
Health & Safety Compliance:
* Ensure compliance with Health & Safety regulations on-site and during travel.
* Conduct risk assessments and routine safety checks.
* Ensure the proper use and maintenance of Personal Protective Equipment (PPE).
* Identify and mitigate potential hazards in the workplace.
Quality & Environmental Responsibilities:
* Manage compliance with quality and environmental policies.
* Maintain accurate documentation related to quality and environmental procedures.
Requirements:
* Proven experience in operations management within a relevant industry.
* Strong knowledge of fleet management, contract compliance, and service delivery.
* Ability to lead teams effectively and drive continuous improvement.
* Excellent communication and customer relationship management skills.
* Strong understanding of Health & Safety regulations.
* Experience with ISO9001 accreditation is desirable.