We are seeking a professional and experienced Service Advisor to join our Heathrow VW Commercial Service Team. Ideally you will have some VW Service experience, not necessarily within commercial vehicles but we also invite applications from Service Advisors within other areas of the automotive industry. You will work Monday to Friday - 40 hours per week from 8.00am 5.00pm (one hour unpaid lunch break) and 1 in 3 Saturdays 7.00am to 12 Noon paid at 1 in addition to your salary. Bonus is paid quarterly upon reaching pre-set targets. The importance within this role is the detail. You will support our Technical Service Advisors with jobcard preparation, history checking, pre-calls, post visit calls to name a few tasks as well as supporting the day to day running of the department as below. Responsibilities: Understand and adhere to Service Core Process as set by the Brand and Company To carry out a robust job preparation process; focusing on the detail to ensure all customer vehicle issues and information are captured and followed up Inform customer of outstanding campaigns and arrange for work to be completed Clarify for the customer and workshop the basis for the repair Retail / Fleet / Warranty Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers. To promote additional workshop services/repairs where applicable Fully engage in the sale of Service / All-in Plans Deal with customer needs over the phone and face-to-face with a professional and friendly approach Work in Progress (WIP) control for the dept To cost the work completed and raise invoices Accept and process all walk-in bookings Provide customers with timely updates of vehicle progression through the workshop, monitor expected completion times and advising of any unexpected delays To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards To maintain invoice filing in an accurate, timely and efficient manner To ensure parts are ordered/requisitioned once relevant authority is received To ensure customer reception area is maintained to a high professional standard at all times To order/ arrange sub-contract work Build rapport with all staff and customers To ensure up to date knowledge and training on all franchise requirements To undertake such other tasks as may reasonably be required To enhance the image and reputation of the company whilst supporting its commercial interests To comply with good health and safety practice, all statutory requirements, company policies and standard procedures The perfect candidate will have: Excellent attention to detail. Excellent communication skills with customers and colleagues. Excellent customer service skills Excellent interpersonal, verbal and written communications skills. Proven organisational and administration skills. Proactive approach to work Able to work to deadlines Problem solving skills Technical knowledge Analytical skills including working with statistical and costing information Ability to work in a fast pace environment and multitask Work on own initiative and as a team playe