Hello, we are Severn Trent, and we think water is wonderful. Oh, we’re pretty keen on people too. 24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank and every toilet flushed is only possible because of the 9000 brilliant team members working across our patch. We are looking for someone to join Severn Trent as a Front of House Host, where you’ll be the face of Severn Trent, ensuring a welcoming, professional, and secure environment for all staff and visitors. This is an exciting opportunity to be part of a supportive team, where your proactive approach and attention to detail will help create a positive and efficient workplace environment. EVERYTHING YOU NEED TO KNOW The successful candidate will manage reception duties, assist with building logistics, and collaborate with our Facilities Management (FM) and security teams to deliver exceptional service. Your responsibilities will include greeting visitors, answering colleague enquiries, inducting new starters and ensuring the overall safety and security of the site. You will also play a crucial role in maintaining the high standards of our Front of House areas, contributing to the continuous improvement of our procedures, and promoting a culture of excellent customer service and safety. At times you may be required to assist with managing post and deliveries and the setting up of meeting rooms. Some of your key accountabilities: Warm Welcome : Greet all visitors warmly and professionally, notifying hosts promptly and ensuring timely collection. Team Collaboration: Work closely with the STC FM Team, including outsourced FM and Security providers, to meet and exceed service delivery standards. Procedure Input: Contribute to the development and refinement of Front of House procedures to maintain high customer service standards Area Maintenance : Ensure all Front of House areas are always presentable and meet the building’s standards. Customer Service Champion: Promote excellent service standards, proactive management, and positive customer interactions. Delivery Management : Accept and manage deliveries and post, ensuring proper distribution to the appropriate destinations. Meeting Room Setup: Prepare and adjust meeting/conference rooms as needed, ensuring they are ready for use. Stocking Hubs: Maintain and stock floor hubs with necessary stationery and consumables to support office operations. Security Services: Deliver security services in accordance with site agreements, ensuring the safety and security of the location. Access Control: Being able to Maintain site security by controlling access and ensuring only authorized individuals enter. Policy Adherence: Follow all Health & Safety policies to ensure a safe working environment. New Starter Orientation: Orient new starters to site safety regulations, ensuring compliance with Company Statutory Fire and Safety Regulations. Safety Promotion: Act as a Health & Safety ambassador, promoting good safety behaviours and supporting emergency evacuations. WHAT YOU’LL BRING TO THE ROLE To excel in this role, you should have a minimum of 2 years’ experience in a reception or customer-facing role, demonstrating your ability to manage front desk operations efficiently. We are looking for someone with a strong background in customer service, ensuring you can maintain a professional and smart appearance while delivering exceptional service. Additionally, good awareness of Health, Safety & Wellbeing (HS&W) practices is necessary to ensure a safe and compliant working environment. Experience in logistics within a large, busy corporate environment is desirable as it highlights your capability to handle various logistical tasks seamlessly. Exceptional customer service skills are a must, with a professional and friendly disposition that makes visitors feel welcome and valued. Being a team player is vital, as you will need to work effectively with colleagues and outsourced providers. Proficiency in IT systems and software is required to manage various administrative tasks efficiently. Enthusiasm and passion for delivering high-quality service will drive your performance and positively impact the team. Strong communication skills are essential, enabling you to interact effectively at all levels within the organization. Lastly, keen attention to detail is crucial to ensure all tasks are completed to the highest standard, maintaining the professional image of the front of house. Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live. We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live. If you want to do more because you care, we’d love to talk to you. There really is something for everyone here. WHAT’S IN IT FOR YOU? Here are just some of our favourite's perks that you’ll get being part of the Seven Trent family: 25 days holiday bank holidays (and the ability to buy/ sell up to 5 days per year) Annual bonus scheme (of up to £1500 per annum based on company performance) Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%) Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate Dedicated training and development with our ‘Academy’ Electric vehicle scheme and retail offers Family friendly policies Two volunteering days per year WHAT’S NEXT We can’t wait to hear from you. Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. If your curiosity has been piqued and you're wanting to find out even more, search LifeAtSevernTrent on social media. Ps. we’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails