Position: Service Coordinator Location: Greater Manchester Salary: £23k - £26k benefits The Company: Engineering Company The Role: • Reporting to the Service Director you will be responsible for the following activities: • Scheduling installation works • Facilitating and scheduling service visits and communicating with clients and staff to ensure visits are successful • Completing after visit functions to ensure reporting and invoicing is delivered in a timely manner • Ensure that Service Engineers have sufficient supplies and are correctly qualified to perform the service visits safely • Answering customers’ questions and liaising with Production, Technical & Aftercare teams so requests are processed efficiently. • Creating and issuing Risk and Method Statements (RAMS) Requirements: • Must have experience in a Sales Administration role, ideally within a manufacturing or engineering organisation • You should have proven experience within a similar service role, taking responsibility for the customer within the company • Experience in working with a CRM system • Self-motivated with the ability to use own initiative • Able to work to tight deadlines • Excellent attention to detail • Well organised with working with a calendar booking system • Customer focused and wanting to solve customer problems