Job summary GP Out of Hours Call Handler with driving responsibilities for the GP Out of Hours service based at Leighton Hospital required. Shifts will be e-rostered and worked flexibly at weekends, and to cover sickness and absence as and when. Variable shift times 0800-1400, 1400-2000 and occasional nights if required. Call Handler and administration duties include receiving calls on the Health Professional Line, entering patient demographics and supporting the clinical team, whilst driving and chaperoning, where necessary, the GP on home visits. Knowledge of the local area is desirable, along with previous experience of working within a healthcare setting Main duties of the job You must have relevant experience working in an admin and clerical role and have experience of dealing with the general public. We are looking for individuals that can work under pressure with accuracy. The role will include taking accurate patient details, whilst ensuring that calls are handled effectively, efficiently and in a manner that ensures dignity and confidentiality. Welcome and receive patients into the workplace and maintain the preparation and flow of patient data/information electronically ensuring all data/information is maintained to the agreed quality standard. The post holder will also be expected to organise own workload in order to maintain an efficient and professional service. You must have excellent written and verbal communication skills and the ability to work as a team member and on your own initiative be able to prioritise your own workload. A Full UK Driving license is essential as you will be required to assist GPs on Home Visits (car provided). Please demonstrate this on your application form. About us Mid Cheshire Hospitals NHS Foundation Trust provides a full range of local hospital and community services for people across East Cheshire (population 399K) and West Cheshire and Chester boroughs (population 357K). The Trust provides high quality planned and unplanned/emergency care, cardiac and critical care as well as child health, maternity services, and intermediate care across our sites at Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford. The Trust provides 500 beds and employs over 5,000 members of staff. An extensive range of community services is provided across 26 medical centres and schools by our community arm, Central Cheshire Integrated Care Partnership, in collaboration with Cheshire and Wirral Partnership NHS FT and the South Cheshire and Vale Royal GP Alliance. With the formation of Integrated Care Systems in July 2022 the Trust became a strategic partner in both Cheshire East and Cheshire West and Chester 'places' and is part of the Cheshire and Merseyside partnership caring for a population of over 2.7million. During the Coronavirus pandemic, the Trust was recognised nationally for its 'Be Safe Be EquiPPEd' campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE. At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest. Date posted 24 October 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year pro rata Contract Permanent Working pattern Part-time Reference number 412-COMM-2974 Job locations Leighton Hospital Middlewich Road Crewe CW1 4QJ Job description Job responsibilities Providing admin support and ad-hoc duties to the OOH clinical team. Receive telephone calls to the GP OOH Service via the Health Professional Line. Receive and book patients, signposting as necessary. Accurately transcribe patient demographic details onto the Adastra system. To arrange patient transport either by ambulance or ERS, according to Trust protocol when necessary. Communicate effectively with patients, staff and all necessary departments. To liaise with the Pathology Department regarding the results of patient blood tests. Adhere to all working protocols and procedures. Liaise with Emergency Department when necessary. To drive the clinician to home visits safely and within agreed standard timescales, as well as providing an escort to the clinician where necessary. To be responsible for loading and unloading the appropriate medical equipment in the vehicle and ensuring all necessary equipment/stationery is available in the car prior to call out. To maintain the security and cleanliness of the vehicle at all times. To comply at all times with the Road Traffic Act and other relevant legislation. Completion of vehicle and journey documentation. Act as a chaperone if requested. Please see full Job Description for this role. Job description Job responsibilities Providing admin support and ad-hoc duties to the OOH clinical team. Receive telephone calls to the GP OOH Service via the Health Professional Line. Receive and book patients, signposting as necessary. Accurately transcribe patient demographic details onto the Adastra system. To arrange patient transport either by ambulance or ERS, according to Trust protocol when necessary. Communicate effectively with patients, staff and all necessary departments. To liaise with the Pathology Department regarding the results of patient blood tests. Adhere to all working protocols and procedures. Liaise with Emergency Department when necessary. To drive the clinician to home visits safely and within agreed standard timescales, as well as providing an escort to the clinician where necessary. To be responsible for loading and unloading the appropriate medical equipment in the vehicle and ensuring all necessary equipment/stationery is available in the car prior to call out. To maintain the security and cleanliness of the vehicle at all times. To comply at all times with the Road Traffic Act and other relevant legislation. Completion of vehicle and journey documentation. Act as a chaperone if requested. Please see full Job Description for this role. Person Specification Qualifications Essential ECDL or equivalent IT qualification Full clean driving licence Customer Care or equivalent experience Desirable Previously worked in healthcare administration setting Skills Essential Excellent communication and interpersonal skills Competent with IT packages Full UK driving licence Desirable Knowledge of Adastra or PCS Values Essential A listening, learning and leading approach. A commitment to quality and safety. Person Specification Qualifications Essential ECDL or equivalent IT qualification Full clean driving licence Customer Care or equivalent experience Desirable Previously worked in healthcare administration setting Skills Essential Excellent communication and interpersonal skills Competent with IT packages Full UK driving licence Desirable Knowledge of Adastra or PCS Values Essential A listening, learning and leading approach. A commitment to quality and safety. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Mid Cheshire Hospitals NHS Foundation Trust Address Leighton Hospital Middlewich Road Crewe CW1 4QJ Employer's website https://www.mcht.nhs.uk/ (Opens in a new tab)