SSP is a leading operator of food and beverage outlets in travel locations worldwide, with c.42,000 colleagues in over 600 locations across 37 countries. We operate sit-down and quick service restaurants, cafes, lounges and food-led convenience stores, principally in airports and train stations, with a portfolio of around 550 international, national and local brands.
About the Role
* Utilise the “in-house” Artisan team as much as possible to reduce exposure to external contractor costs.
* Ensure KPIs for logged jobs are met.
* Keep up to date records on the progress of each job including materials, hotels, subsistence, overtime, and mileage records and provide regular management records weekly and monthly.
* Ensure the team acts professionally at all times and are up to date with necessary training, externally and internally, to keep accreditation and minimum safe standards of competency.
* Manage renewal of passes and permits at airports and annual generic RAMS at railway stations.
* Keep up to date records on compliance such as PPE, vehicle, tool, and workshop checks.
* Ensure in-house CAFM system is kept up to date and reconciled with correct information.
* Liaise with maintenance managers on larger projects and “Project Refresh.”
* Install an audit process – where individuals’ work can be validated and confirmed as complete to an acceptable standard to ensure we are getting value for money.
* Provide technical advice when required to HD staff to improve knowledge and cross-functional learning.
Key Working Relationships:
* Report to Head of Maintenance.
* Maintenance Managers, H&S Teams in external businesses in Rail and Air.
* Operations Managers.
* Operations Directors.
* Project Managers.
To be successful in this role you will need:
Essential:
* In-depth knowledge of construction inclusive of basic electrics and M&E.
* A good understanding of general maintenance activities.
* Good geographical knowledge of the country and understanding of implications/issues influencing travel & journey time.
* Knowledge of the factors leading to successful outcomes (such as achieving a First Time Fix) and ability to discuss at a technical level with operatives work around to solutions.
* Good working knowledge of a retail business.
* Plans and carries out activities in an orderly and structured way.
* Team worker – actively helps and supports others to achieve team and business goals.
* In-depth knowledge of business systems, i.e., Lynx, Trade-Simple, Micros, Power BI, SAP.
* Ability to adapt and learn to CAFM systems.
* Understanding of H&S with NEBOSH or IOSH qualification.
* Specialist environment experience working with high security environments.
* Experience of managing internal teams across a geographical region/territory.
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