Job Description
IT Support Analyst
On-site in Sunderland
Up to £40,000 + Shift Allowance
We are currently working with a leading manufacturing company based in Sunderland, who are seeking a talented IT Support Analyst to join their dynamic Operations team. This is an exciting opportunity to work on-site in Sunderland, providing essential technical support to both internal and external users.
Key Responsibilities:
* Manage and maintain critical IT infrastructure, including Servers, network appliances, and PCs.
* Provide expert technical support for manufacturing systems (MES) and corporate systems (Microsoft 365).
* Deliver exceptional Helpdesk services, resolving incidents and fulfilling requests efficiently.
* Collaborate with the wider IT team to develop and implement innovative solutions.
* Contribute to the development and maintenance of robust IT policies and procedures.
Essential Skills and Experience:
* Proven IT support experience, particularly in infrastructure and IS systems.
* Strong troubleshooting and problem-solving abilities.
* Excellent communication and interpersonal skills.
* Ability to work under pressure 1 and meet tight deadlines.
* Flexibility to work shifts (continental shift pattern).
Preferred Skills and Qualifications:
* Experience in a manufacturing environment.
* Relevant IT degree or certification.
* Willingness to travel occasionally for business purposes.
Benefits:
* Competitive salary and shift allowance.
* Opportunities for professional development and career growth.
* A supportive and collaborative work environment.
* The chance to work with cutting-edge technologies.
If you're ready to take on a challenging and rewarding role, apply today!
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.