OTE
GBP £36,000.00/Yr.
Overview
Chelmsford Volvo is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team. The role offers a salary of £30,000 plus a £6,000 bonus, with working hours from Monday to Friday, 8am-5.30pm, and 1 in 2 Saturdays. Along with extensive support from the Aftersales manager Stuart and the team, you will have ongoing training opportunities to develop your career within the automotive industry.
* Booking MOTs, services, and other repair work for customers
* Advising customers about warranty cover and upselling parts/accessories beneficial to them
* Liaising with the Aftersales department to organize appointments based on workload
* Managing high volumes of customer interactions via phone and online bookings
* Informing customers of turnaround times and maintaining effective communication
* Maintaining accurate customer records and updating systems accordingly
We seek energetic individuals with a warm personality and a passion for delivering excellent customer service. Strong communication skills, the ability to build rapport, and experience with dealer systems like Kerridge/ADP are advantageous. You should be a team player and capable of working independently. Previous experience in a similar automotive role is preferred.
About us
Lookers is one of the UK's top three motor vehicle retailers, representing 32 manufacturers across over 150 dealerships. We offer competitive salaries and a comprehensive benefits package, including holidays, car schemes, health and life insurance, mental health support, enhanced parental leave, and potential for additional earnings through bonuses or commissions. We invest in our employees' development through manufacturer training and celebrate success via our annual awards. We are committed to inclusivity, equal opportunities, and a discrimination-free workplace.
Successful applicants will undergo employment checks, including verification of employment history, address, credit, criminal record, and driving license, as appropriate. If your skills and experience match our requirements, please apply today, and our Talent Acquisition Team will contact you.
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