Systems Support Apprentice We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So we're on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and we're looking for a Systems Support Apprentice to provide first-line support to all employees, ensuring the effective use and maintenance of Salesforce platform. Could that be you? If solving troubleshooting issues and maintaining data excites you, we'd love to hear how you can make an impact in this role Here's why you'll love this role… - First-Line Support: Respond to and resolve Salesforce-related queries and issues raised by employees, ensuring timely and accurate assistance. - Troubleshooting: Identify and resolve basic technical issues within the Salesforce platform, escalating more complex issues as needed. - User Training: Assist in onboarding and training new employees in the effective use of Salesforce features and best practices. - System Enhancements: Provide input on potential improvements to Salesforce features, reporting, and processes to better support business needs. - You will have the opportunity to gain a Level 3 qualification Here's why you'll be great in this role… - You will have a keen interest in technology and business processes - Excellent communication skills with the ability to liaise with internal and external stakeholders - Problem -solving abilities with a proactive approach to learning The benefits… - Pension – 5% employer / 5% employee contribution. - WPA Health Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave bank holidays, your birthday, house move and wedding day off. - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Regular ‘Lunch & Learns' and company wide ‘Elevenses' meets to discuss company direction. - Social Events – Summer and End of Year parties. - Thank Q Awards – Monthly £50 winner, yearly £500 winner. … and more. Please note: Unfortunately, we can't offer visa sponsorship. LI-Onsite