About Focus Birmingham Focus Birmingham is a local charity committed to transforming the lives of individuals with visual impairments and complex needs across Birmingham. Our mission is to empower people to live independently and achieve their fullest potential. As a charity, we rely on our supporters, partners and donors, volunteers, and team to help us to continue ‘Making lives better’ each day. We’re seeking a creative, enthusiastic Supporter Engagement Coordinator to help develop and deliver fundraising campaigns, build lasting relationships with supporters, and organise events that raise awareness and funds for our work. You’ll play a key role in helping us connect with donors, volunteers, and the wider community while delivering impactful campaigns that make a real difference. Key Responsibilities Fundraising Campaigns Plan and deliver engaging fundraising activities, including events, partnerships, community fundraising, and online appeals. Work closely with the Income Generation and Partnerships Manager to identify new ways to raise funds. Create fundraising materials that reflect Focus Birmingham’s mission and values. Supporter Engagement Build and maintain strong relationships with donors, supporters, and volunteers to ensure they feel valued and connected to our work. Coordinate and manage events, handling everything from logistics to day-of operations. Respond quickly and professionally to supporter inquiries, making sure they have a positive experience. Corporate and Community Partnerships Build relationships with local businesses, schools, and community groups to secure sponsorships and partnerships. Represent Focus Birmingham at events, delivering talks and presentations to raise awareness of our work. Administration and Reporting Keep accurate records of supporter information and fundraising activities in our CRM system. Prepare regular reports on fundraising campaigns, highlighting successes and areas to improve. Ensure all fundraising activities follow legal and regulatory guidelines. Additional Duties Promote Focus Birmingham’s services to the local community and raise the charity’s profile. Contribute to team development by attending meetings and training as required, and follow all relevant policies and procedures, such as GDPR and safeguarding. Work to reduce costs, find new ways to generate income, and support the wider team. Help maintain a positive and collaborative work environment. Stay up to date with the services Focus Birmingham offers and ensure people are connected with the right resources. Take on other duties as needed to support the charity’s goals. Key Criteria Qualifications & Training Minimum of 5 GCSEs (A-C) or equivalent qualifications. Skills & Experience An understanding of fundraising and marketing, including the importance of meeting income targets. Excellent communication and interpersonal skills, with the ability to connect with different audiences. Strong organisational skills and the ability to manage multiple tasks and meet deadlines. Familiarity with CRM systems and Microsoft Office. Knowledge of the charity sector and fundraising regulations is desirable. Experience in event planning and delivering successful events is desirable. Creative problem-solving skills, and the ability to come up with fresh fundraising ideas. Personal Attributes Passionate about Focus Birmingham’s mission and dedicated to making a difference. Proactive and self-motivated, with a collaborative approach to team working. Adaptable, with the ability to face challenges and stay resilient. Other Requirements A commitment to equality, diversity, and inclusion. An understanding of GDPR and confidentiality guidelines. Awareness of safeguarding procedures and a commitment to safeguarding service users. Willingness to work outside normal office hours from time to time when required. How to Apply If you’re excited about supporting Focus Birmingham’s work and feel you’re a good fit for the role, we’d love to hear from you. Please review the attached recruitment pack for more details and send us a complete application form telling us why you’d be perfect for the Supporter Engagement Coordinator role. If you have any questions, or require reasonable adjustments to support your application for this role, please reach out to us via the contact details on Focus Birmingham's website. Focus Birmingham is an equal opportunities employer and values diversity. We welcome applications from all sections of the community.