Role: Receptionist
Location: Lympstone Manor 5* Luxury between Exeter and Exmouth
Salary: £25,282.40 plus gratuities
Hours: Full time
Welcome
Become part of something bigger.
Lympstone Manor is the home of five star exceptional luxury. A leading member of Relais & Chateaux, our 21 contemporary bedrooms, 6 luxury shepherds huts, Michelin Star and 5 AA Rosette restaurant, swimming pool with restaurant and bar, world-class wine cellar and vineyard guarantee an experience for all to adore.
Make a difference.
People and passion are why we exist. We strive to achieve the exceptional in all that we do. Each of us are empowered to deliver a personal experience, to be the leaders in service and hospitality. If you understand what it takes to deliver memorable moments and you truly believe you can make a difference to someone else's day, we want to hear from you.
Join us.
Our team is at the heart of our business. Our success depends on them, so we make sure they’re happy. The Michael Caines Collection offers incredible opportunities for talented, committed and passionate people who are looking to progress a career within hospitality. We champion personality, reward excellence and develop dreams.
Discover the role
We are looking for a Receptionist to join our team. The ideal candidate will be passionate about the industry and the work they do and will consistently perform to the highest level, ensuring all Lympstone Manor standards are met. They will work as a team to provide the very best possible levels of customer service, ensuring guests have an unforgettable stay. Proven experience in the use of hotel reservation systems and in similar hotels is desirable.
What you’ll be doing
1. Undertaking evening, weekend, early and late shifts
2. Being a focal point for hotel guests and employees when on shift
3. Handling all external and internal calls in the correct manner, ensuring that guest requests are met
4. Handling guest reservations and bookings to the correct standard
5. Ensuring knowledge of the hotel, clients and services are maintained at all times
Who we’re looking for
1. Efficient, driven and highly organised
2. Attention to detail
3. Well-developed communication skills
4. The ability to work as an effective team
5. Always presented to a high standard
6. Knowledge of hotel reservations systems
Discover the rewards
1. Competitive pay package
2. Generous monthly service charge addition
3. 28 days holiday per year
4. Staff company benefits and discounts
5. Free staff meals
6. 25% discount in the restaurant on Food and Beverage
7. Staff Bed and Breakfast Rate
8. Special Staff Relais Châteaux Rate
9. 1 year service bonus
10. 1 year service Guest experience
11. 2 year service Guest experience
12. Introduce a friend bonus
13. Staff Party
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