Service Desk Administrator
Location: Hybrid working, must be able to commute to Bingham area.
Salary: Up to £24,375
Job Type: Full-time, Permanent
GTS Transportation is thrilled to partner with a forward-thinking client in the technology and services sector to recruit a Service Desk Administrator. This role is your chance to be the first point of contact for customers, ensuring their needs are met efficiently and professionally while contributing to the smooth running of a dynamic service desk.
-----------------------------------
The Role
As a Service Desk Administrator, you'll be the go-to person for handling customer inquiries and ensuring field operations run seamlessly. You'll liaise with stakeholders, coordinate with field engineers, and actively work to improve processes. From deployment planning to escalation management, you'll play a key role in delivering outstanding service and maintaining customer satisfaction.
What You'll Do:
1. Schedule and deploy field engineers based on geography, skillsets, and service level agreements (SLAs).
2. Proactively manage any service disruptions by liaising with customers and internal teams.
3. Monitor, update, and optimise engineer diaries while addressing issues like delays or absences.
4. Communicate effectively with customers about changes or updates to ...