Bench/Relief Security Officer
PROception are offering an exciting opportunity for a front of house security professional to join our expanding team, working with a high-profile clients in and around London.
Scope:
This is a casual contract working days, nights weekends with opportunities for overtime.
The post holder (SIA license) will be responsible for maintaining the day-to-day security requirements at a strategically important site, maintaining a corporate image and high standards of professionalism.
KEY RESPONSIBILITIES
Deliver a 5-star guest experience at all times
Provide a professional first impression and deliver beyond client/visitor expectations
Proactively ensure all visitors are welcomed into the building and experience the full customer journey
Reception duties and Lobby Management of visitors
Be seen as a visible customer-focused professional by being proactive and ensuring every person walking through the reception doors is not only greeted but welcomed in
Anticipate client and visitor requirements when entering the lobby
Ensure a high level of engagement at all times with visitors and guests and assist where required with any questions or providing relevant information
Actively engage with the Sesame App
Visitor/contractor management
Lift management and ensure that all deliveries and couriers are redirected to the Loading bay and are not arriving at the Reception
Assist the SCC in completing incident reports to a high standard and ensure these are submitted within 2 hours
Oversee and manage any emergency evacuations as required
Work alongside other service providers to achieve shared client goals through a 'one-team approach'.
Ensure the reception area is kept clean and tidy providing a safe environment for all
Maintain a high-security awareness at all times
Complete a full detailed handover at the end of each shift
PERSON SPECIFICATION
Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
Holds a true passion for high standards and exceeding expectations in customer service delivery
Reliable and willing to work weekends and any overtime if required
Ability to provide an intuitive, 5-star, sophisticated guest experience
A keen interest and high level of IT/computer skills would be an advantage
Previous experience in hospitality or a customer service-facing role
Exemplary interpersonal skills and the ability to interact with people at all levels
Immaculate presentation
Excellent telephone etiquette
Ability to work independently with confidence, using own initiative as required
Look for opportunities to enhance client/visitor experience
Clear, concise, and confident communication skills which are customer service orientated with a very keen eye for detail
Confidence and common sense to access and utilise expert resources when making decisions
Maintain and practice a high degree of confidentiality at all times
Computer literate with good email etiquette. The use of visitor management and Microsoft systems is also an advantage
Proficient in using technology, including apps
Have an acute sense of security awareness
Valid SIA licence is required
5 years of verifiable work history
WHAT WE OFFER
A highly competitive salary within the corporate sector
CPD- Bespoke Training, Learning & Development opportunities
Licence Upskill- Where applicable
Perk Box- Employee discount scheme
Laundry service for tailored uniform
Cycle to Work Scheme
Social events and activities
Pension scheme
Employee mental health assistance helpline
Recognition schemes including our employee of the month programme
Health cash plan for you and your dependents
PROception is committed to ensuring equality of opportunity and the principle that employees should be entitled to work free from intimidation or harassment. All employees have a responsibility not only for their own behaviour but for the behaviour of others regarding equality of opportunity. Any act of discrimination must be avoided and any incidents must be reported accordingly. The duties of the post may be varied by the deletion of any of the tasks specified or by the addition of associated work.