Job Title: Senior Manager, Digital & Distribution Compliance, Customer & Product Specialist, CCOR
Salary Range: £80,206 - £94,360
End Date: March 27, 2025
Location(s): Leeds, Wellington Place, Halifax, Trinity Road, Bristol, Harbourside, Edinburgh, Port Hamilton, Cardiff, St William House
Working Pattern: Hybrid Working, Job Share
About this opportunity:
We’re on an exciting journey and there couldn’t be a better time to join us. We’re putting in place a fresh operating model for non-financial risk management across the Group, empowering our people to take end-to-end accountability for managing the risks that they face!
This means we’re changing how we do risk management, creating a team of risk specialists, to provide support aligned to our risk and control owners to deliver great customer outcomes!
We’re looking for a Senior Manager, Digital & Distribution, supporting the head of function in creating a new team of talented compliance specialists who can advise on regulatory requirements that relate to our digitisation and mobile-first strategy.
Key Accountabilities:
* Providing technical advice in relation to Digital and Mobile technology, including Artificial Intelligence (AI) and making customer psychology and behavioural economics considerations.
* Support the business in reimagining the branch and telephony models to better suit customer needs.
* Act as one of the Group’s Conduct & Compliance Risk specialists and represent the organisation, building strong relationships with external partners, in particular regulators and other governing bodies.
* Interpret new and existing regulations accurately and adeptly, highlighting the direction of travel and anticipating the impact of the proposed changes across the whole Group.
* Keeping close and being responsive to industry, consumer and market developments relating to technology (including AI) and converting this knowledge into ideas and activities that support the development, ongoing maintenance and embedding of associated policy and risk appetite.
* Ensure risks are measured, monitored, controlled, and reported on a timely basis and consistently across the Group, and provide independent challenge to risk decisions, as they relate to your specialism.
* Support the definition and development of appropriate control objectives for Conduct & Compliance Risks. Ensure that the Group’s business processes, systems and activities are conducted in a controlled and compliant manner.
* Establish Key Risk Indicators and Key Control Indicators to track progress and measure the performance of controls, providing appropriate reporting and escalation to senior management and the Board.
What You’ll Need:
* Evidence of being a strong technical expert in relation to digital and mobile customer journeys within financial services.
* Able to demonstrate depth of regulatory and compliance knowledge to provide challenge and advice to our change teams e.g. Consumer Servicing and Colleague Channels Platforms.
* Experience of utilising RegTech to bring technology and data led solutions to deliver enhanced consumer outcomes.
* Ability to set risk-appetite, and continuously monitor and report on group exposure.
* Evidence of demonstrating good and timely decision making that keeps the organisation moving forward and skilfully balances difficult trade-offs with the ability to understand business strategy and opportunity risks.
* Excellent leadership and coaching ability, creating an environment that builds teams with skills aligned to our Group Strategy and Purpose.
* Future focused: being able to conceptualise and articulate a customer centric desired end state that has clear line of sight to our Group Strategy.
* Experience in customer psychology, and behavioural economics would be an advantage.
About Us:
We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.
Benefits:
* A generous pension contribution of up to 15%
* An annual bonus award, subject to Group performance
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 30 days’ holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.
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