Job summary Our Receptionist/Administrator team undertake a wide variety of tasks including, checking patients in for their appointments, booking appointments, answering telephone queries and processing incoming and outgoing post. The role would suit someone who is good at multitasking, problem solving with an empathetic nature, who has a passion for helping patients and providing excellent customer service. The reception team is currently made up of 8 staff members who cover the Outpatients activity at Dorking, Oxted, Redhill & Epsom locations. The staff work on a rota basis, which includes evenings and some weekends, the shift pattern varies from week to week. Main duties of the job The ideal candidate will have previous patient or customer facing experience and excellent communication skills. Within this fast-paced environment it is necessary to remain calm and maintain a high level of attention to detail. The successful applicant will be able to help manage the workload efficiently and effectively on a daily basis to facilitate the patients care being as smooth and efficient as possible. We will provide the training necessary to use our inhouse IT systems, however a good working knowledge of Microsoft Office would be beneficial. You will be required to maintain patient confidentiality at all times. About us This is an excellent opportunity to be a part of our organisation as we are going through a period of growth and looking to recruit additional Receptionist & Administrators to our professional and friendly team. Dorking Healthcare (DHC) is an organisation that provides a wide range of quality healthcare services in Surrey and Sussex. We are registered with the CQC (Care Quality Commission) receiving a Good status in our most recent inspection, we are an accredited AQP (Any Qualified Provider). Our vision is to continually improve local services for patients by offering first-class care and shorter waiting times. A can-do attitude is a vital asset at DHC and we are looking for like-minded individuals to work with us who share the same approach and work ethic. The benefits we offer include: Competitive salaries Membership of the NHS pension scheme 27 days annual leave plus bank holidays, increasing with length of service Access to an Employee Assistance Programme Opportunities for training, development and career progression Some of our sites have free on-site parking (subject to availability) We aim to be an employer of choice and conduct annual staff satisfaction surveys DHC actively encourage and promote diversity, ensure all voices are heard and included and are committed to equal opportunities for all Date posted 28 January 2025 Pay scheme Other Salary Depending on experience Up to £23,700 per annum, DoE (pro rata) Contract Permanent Working pattern Part-time Reference number U0103-25-0005 Job locations Holmhurst Medical Centre 12 Thornton Side Redhill Surrey RH1 2NP The White House Dorking General Hospital Horsham Road Dorking Surrey RH4 2AA Oxted Health Centre 10 Gresham Road Oxted Surrey RH8 0BQ Integrated Care Partnership Alexandra Road Epsom Surrey KT17 4BL Job description Job responsibilities The role of the Receptionist/Administrator is to provide reception services and administrative support to staff within the Outpatients Department. The role will be based at Epsom, Dorking, Redhill and Oxted as required. To undertake tasks essential to the smooth, effective provision of quality care and efficient level of service for patients and their families. This will include covering the reception at DHC for some evenings and weekends on a rotational basis. It is essential that the post holder exercises initiative and judgement whilst maintaining a high level of confidentiality and diplomacy at all times without immediate access to line supervision. Job description Job responsibilities The role of the Receptionist/Administrator is to provide reception services and administrative support to staff within the Outpatients Department. The role will be based at Epsom, Dorking, Redhill and Oxted as required. To undertake tasks essential to the smooth, effective provision of quality care and efficient level of service for patients and their families. This will include covering the reception at DHC for some evenings and weekends on a rotational basis. It is essential that the post holder exercises initiative and judgement whilst maintaining a high level of confidentiality and diplomacy at all times without immediate access to line supervision. Person Specification Skills Essential Administration Ability to communicate effectively with a diverse group within the community Ability to maintain confidentiality at all times Patient focussed Ability to prioritise workload Excellent attention to detail to maintain accurate patient records Working as part of a team Desirable SystmOne (NHS database) Qualifications Essential Good standard of education (Numerate and good standard of English) Knowledge Essential Computer literate (MS packages and databases) Desirable Data protection in a health care environment Previous NHS experience in a reception/administration role Attributes Essential Can do attitude to daily tasks, adversity and new ways of working. Desirable Full clean driving licence and own vehicle Person Specification Skills Essential Administration Ability to communicate effectively with a diverse group within the community Ability to maintain confidentiality at all times Patient focussed Ability to prioritise workload Excellent attention to detail to maintain accurate patient records Working as part of a team Desirable SystmOne (NHS database) Qualifications Essential Good standard of education (Numerate and good standard of English) Knowledge Essential Computer literate (MS packages and databases) Desirable Data protection in a health care environment Previous NHS experience in a reception/administration role Attributes Essential Can do attitude to daily tasks, adversity and new ways of working. Desirable Full clean driving licence and own vehicle Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Dorking Healthcare Ltd. Address Holmhurst Medical Centre 12 Thornton Side Redhill Surrey RH1 2NP Employer's website https://dhcclinical.co.uk/ (Opens in a new tab)