An exciting opportunity has arisen to work within our experienced administration team.
We are looking for someone who is highly motivated, enthusiastic and adaptable and who also has a passion for helping and supporting patients.
We are looking for someone who is able to work independently, can be flexible with their working pattern and has excellent communication skills.
So, why would you want to work for us?
You can enjoy the benefits of:
1. Company wellbeing events.
2. Employee Assistance Programme which provides around the clock support and wellbeing solutions to employees and their immediate family.
3. NHS Blue light Discount.
4. The opportunity to join the NHS pension scheme.
5. The practice has a commitment to training and development of its team.
To apply, please email your CV to karla.fox@nhsnet. If you have any questions please contact the management team on 0115 6973018.
We look forward to meeting you!
Main duties of the job
This role involves daily face-to-face and telephone contact with patients, carers and visitors, working within our friendly Care Navigator/ Administrations team.
Our key aim is to enable patients to interact with the Right Person for the Right Reason at the Right Time.
The hours will be up to 37 hours per week over 5 days and will include 8am starts and 6.30pm finishes on a rota basis.
Job responsibilities
You will be required to respond to all queries and requests for assistance from patients and visitors efficiently and courteously.
To ensure that telephones are answered promptly and politely at all times.
To assist patients in using the practice online consultation system.
To receive, assist and direct patients in accessing the most appropriate service or healthcare professional. This may be via the online consultation system, face to face or via telephone.
To prioritise calls/patient requests according to urgency.
To deal with any prescription requests promptly, ensuring at all times that patient details are correct.
Person Specification
Qualifications
* GCSE grade A to C in English and Maths.
Experience
* Experience of administration duties.
* Previous experience working in General Practice.
* Experience of dealing with patients.
* Experience of working with a clinical system such as EMIS or SystemOne.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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