Job summary An exciting full-time opportunity has arisen to join our Cardiology Out-patients Reception team within the Norfolk and Norwich University Hospital. As a team and a department, we strive to promote innovation, we love to hear new ideas. In this role you will have opportunities to adapt, improve and create new and existing ways of working, while making a difference to our patients. We would also like to know how you can be an effective role model, demonstrating the NNUH's PRIDE values of People-focused, Respect, Integrity, Dedication and Excellence. Our Cardiology services are some of the most advanced in the country, cover a range of services including our Acute Cardiology Ward, Angiography suite and our Coronary Care Unit, which is the PPCI Centre for Norfolk. In addition to this, we are the Norfolk Heart Attack Centre and winners of Student Placement of the Year 2019. Main duties of the job Who we're looking for? We are searching for one individual who will join our esteemed team of Receptionists. This individual shall become an integral member of our hardworking team, providing unwavering administrative support to our Cardiology Out-patients department. Their contribution will be paramount to the smooth operation of our department, ensuring that the highest standards of reception and support services are delivered to all who walk through our doors. The ideal candidates must possess exceptional communication skills, enabling them to connect effortlessly with our patients, their families, the respected members of the public, and a wide array of professionals from diverse disciplines within and outside the Trust. This role demands nothing less than the ability to adapt swiftly and efficiently, as this dynamic post entails the juggling of numerous tasks simultaneously. Our team relies heavily on the support of these Receptionists to aid our technical staff in their invaluable work. That is why we seek individuals who embody versatility, equipped with the unwavering resilience to handle the demands placed upon them. Regardless of the challenge, the successful candidates shall rise above and beyond, proving indispensable to our department's mission. About us Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity We can offer you the full range of NHS benefits/discounts and in addition: Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH site Free 24-hours confidential counselling support On-site Nursery On-site cafes offering staff discounts Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Date posted 10 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum Contract Permanent Working pattern Full-time Reference number 234-24-M2458 Job locations Norfolk & Norwich University Hospital Colney Lane Norwich NR4 7UY Job description Job responsibilities What We Offer? Entrance to not just a job but a career that makes a difference to Norfolk Collaborative working approach means that the team is responsible, no lone working allowed here Opportunity to network across NNUH Trust, working with people from all walks of life Opportunities to further your education, and branch out within the Trust or the wider NHS As a team and a department, we strive to promote innovation, we love to hear new ideas. In this role you will have opportunities to adapt, improve and create new and existing ways of working, while making a difference to our patients. We would love for you to join us. What are you waiting for? apply now To provide a support service to the technical, secretarial, medical and nursing staff of the Department. To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department. To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required. To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern. To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff. To ensure appointment lists are maintained and prepared in readiness for clinical work. To obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department. To maintain a record of the transfer of notes to and from the department. To understand the 18 Week Pathway, input the correct RTT codes and validate the patient pathway where appropriate. To liaise with Secretaries and other departments within the Trust as necessary to ensure case notes, X-rays and referrals are available for every patient attending an outpatient clinic. Liaise with external stakeholders to obtain referrals if necessary Please see the attached job description for full details. Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role. Job description Job responsibilities What We Offer? Entrance to not just a job but a career that makes a difference to Norfolk Collaborative working approach means that the team is responsible, no lone working allowed here Opportunity to network across NNUH Trust, working with people from all walks of life Opportunities to further your education, and branch out within the Trust or the wider NHS As a team and a department, we strive to promote innovation, we love to hear new ideas. In this role you will have opportunities to adapt, improve and create new and existing ways of working, while making a difference to our patients. We would love for you to join us. What are you waiting for? apply now To provide a support service to the technical, secretarial, medical and nursing staff of the Department. To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department. To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required. To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern. To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff. To ensure appointment lists are maintained and prepared in readiness for clinical work. To obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department. To maintain a record of the transfer of notes to and from the department. To understand the 18 Week Pathway, input the correct RTT codes and validate the patient pathway where appropriate. To liaise with Secretaries and other departments within the Trust as necessary to ensure case notes, X-rays and referrals are available for every patient attending an outpatient clinic. Liaise with external stakeholders to obtain referrals if necessary Please see the attached job description for full details. Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role. Person Specification Qualifications Essential Good general standard of literacy and numeracy Experience Essential Previous clerical work including data input Experience in NHS or customer service organisation Skills Essential Good communication and interpersonal skills Understanding of the need for confidentiality Attitude, aptitude Essential Flexible - able to multi-task and prioritise Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence Person Specification Qualifications Essential Good general standard of literacy and numeracy Experience Essential Previous clerical work including data input Experience in NHS or customer service organisation Skills Essential Good communication and interpersonal skills Understanding of the need for confidentiality Attitude, aptitude Essential Flexible - able to multi-task and prioritise Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Norfolk and Norwich University Hospital Address Norfolk & Norwich University Hospital Colney Lane Norwich NR4 7UY Employer's website https://teamnnuh.co.uk/ (Opens in a new tab)