Job Summary
Job Summary
As a Guest Service Manager at our hotel, you will be the first point of contact for guests, providing exceptional service and ensuring a memorable stay. Supporting and developing the front desk team to achieve excellent guest service along with meeting targets and fulfilling brand standards.
A little taste of your day-to-day
Every day is different, but you’ll mostly be:
● Kicking off truly memorable guest experiences with the warmest of welcomes
● Acknowledging IHG Rewards Club members and returning guests in person or over the phone
● Taking, managing, and receiving payments for guest bookings
● Making the check-in and check-out process feel swift and seamless
● Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
● Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations
What we need from you
● Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
Front office management experience with Opera would be beneficial to the role.
● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
● Fluency in the local language - extra language skills would be great, but not essential
● Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.
We are currently seeking a Guest Service Agent to join our team at our 193 bedroom hotel at Aberdeen Airport. The ideal candidate will be responsible for providing exceptional customer service to our guests and ensuring their stay is comfortable and memorable.
Responsibilities: Lead the front desk team to excel at the following;
- Greet guests upon arrival and departure in a professional and courteous manner
- Handle guest inquiries, requests, and complaints promptly and effective
- Perform check-in and check-out procedures efficiently
- Manage reservations and room assignments accurately
- Answer phone calls, take messages, and redirect calls as necessary
- Assist guests with luggage and transportation arrangements
- Maintain a neat and organised front desk area
- Utilise computerised systems for booking and billing purposes
- Perform data entry tasks with precision
- Uphold phone etiquette standards when communicating with guests
Qualifications:
- Previous experience in an office or clerical role is advantageous
- Proficiency in Google Suite and other office software applications
- Strong data entry skills with a high typing speed
- Administrative skills with the ability to multitask effectively
- Excellent phone etiquette and communication skills
- Strong organisational abilities to manage guest requests efficiently
- food & beverage service
Join our team as a Front Office Guest Service Manager to deliver exceptional service in a vibrant hotel environment.
Job Type: Full-time
Pay: £26,000.00-£27,000.00 per year
Additional pay:
* Tips
Benefits:
* Discounted or free food
* Employee discount
* Health & wellbeing programme
* On-site parking
Schedule:
* 8 hour shift
Work Location: In person
Reference ID: FDGSM569867
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