Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award-winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Job overview
We are looking for a Band 3 STR Worker to join our Mental Health & Wellness Teams for a 12 months fixed term to cover maternity leave. You will provide support to service users based in the Redbridge area. You will need experience of working with people who have mental health issues in the community. Your role as support worker will be part of the wider multi-disciplinary team and support the community treatment of people as part of ongoing mental health needs.
Main duties of the job
The main duties of the role are outlined in the attached job description. This is an opportunity to be part of a dynamic service, providing opportunities to develop your skills and your career. You will play a key role in the multi-disciplinary team. You will need experience of working in a mental health care setting and have skills and experience in delivering a menu of interventions aimed at promoting recovery such as: health promotion, anxiety management, social inclusion, emotional first aid, self-harm reduction, and safety planning in collaboration with patients, carers, and social support networks.
You will work closely with people who use our Services, their families, friends, and carers and play an important contribution in how people experience our services. You are expected to be kind and responsive but professional and informative and contribute to the quality of the services we provide.
Detailed job description and main responsibilities
You will be expected to hold a caseload of patients allocated to you by the management of the team. You will be expected to support the team in undertaking some duties work. You will also be expected to contribute to the effectiveness of services by:
* Providing skilled, evidence-based care which adheres to agreed policies and procedures
* Working with patients and families and qualified practitioners to contribute to all stages of the care planning process including assessing risks and needs
* Acting as patient advocates in the multi-disciplinary team
* Working as part of a team implementing care plans or directives overseen by registered nurses
* Contributing to creating and maintaining high performing teams by:
* communicating well with all members of the team
* understanding their role in the team and how they help the team achieve its’ objectives
* reflecting on their own practice regularly
* Identifying how care could be improved
* Working to the standards set out in the Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England (Skills for Health 2013)
* Safeguarding people by recognising and responding when an adult or child might be at risk from abuse but also recognising their own limits and asking for help and escalating concerns when necessary
* Escalating safety concerns and by doing so acting as effective advocates for those who use our services
* Being open and transparent about their own practice
* Identifying areas where improvements in safety or quality can be made
* Working closely with others to improve services
* Maintaining compliance with their mandatory training requirements
Person specification
Qualifications
* NVQ level 3 in care or equivalent
* Qualification in health and social care or equivalent
Experience
* Lone working experience
* Demonstrate Putting people first, Prioritising quality, Being progressive, innovative and continually improve, Promoting what is possible, independence, opportunity and choice and Being professional and honest
* Relevant Experience in a community setting and basic level of theoretic knowledge.
* Working as a member of a team and flexible
* Previous experience of working with a multidisciplinary team
Knowledge
* Knowledge and understanding of Recovery and Social Inclusion
* Understand the need for professional conduct and confidentiality.
* Ability to listen effectively and communicate effectively at all levels
* Basic written communication skills to enable completion of records etc.
* Empathy, compassion, and patience.
* Ability to communicate well verbally and in writing.
* Knowledge and experience of mental health services and mental health issues
* Ability to form positive therapeutic relationships with service users and carers.
* Ability to act calmly in emergencies and respond in a professional manner to stressful and challenging behaviour
* Aware of local services/resources
* Knowledge of benefits/employment system
* Previous experience working within mental health services
* Experience and knowledge to complete physical health vital signs for patients
* Able to travel within the geographical work area and across directorates
Skills
* Ability to understand relevant documentation/information Flexible
* Ability to work under own direction
* Competent listening and observation skills
* Ability to relate to individuals and groups
* Appropriate responses to situations
* Good awareness of patient safety issues and reduction of risks and others
* Contribute to the implementation of care plans by helping to assess patients, develop, implement and evaluate a care plan
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.
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