Description
:
Job Title
Account Manager
Reports To
Account Director / Senior Account Director
Role Summary
Account Manager role that sits within the Account Management Team at Havas play, specialising in managing and activating partnerships and sponsorships.
An integrated role spanning sponsorship activation, rights holder management, experiential and events, as well as an understanding of digital content, media and comms.
Purpose of Role
The Account Manager is the central “cog” of the team. It is the responsibility of the AM to both manage up and delegate out to ensure their accounts run as smoothly as possible. Through identifying actions and completing in a timely manner, the AM must stay on top of the day-to-day workload of the account and ensure all AEs & SAEs are delivering to a high standard.
It is vital for the Account Manager to build and demonstrate strong working relationships not only with their core team but also act as the main day-to-day contact for the client who should have complete confidence in the AMs ability to run the account and work in the best interests of their brand. The client should trust their opinion/counsel and see them as a vital member of the team
The AM role requires strong- interpersonal skill, managing the demands of both clients, rights holders, suppliers and agency contacts – collecting and prioristising requests, briefs and actions.
Key Responsibilities
As an Account Manager, you should be confident in all of the areas laid out below:
Managing multiple accounts:
1. Ability to take on multiple accounts and increased workloads through proof of delegation (both upwards and downwards) of tasks and responsibilities.
2. Working across multiple clients and projects at one time whilst maintaining a high work standard. Staying calm and displaying a positive attitude whilst under pressure, and successfully delegating in order to keep work manageable
Writing and Presentation Skills:
3. Have strong creative and corporate writing skills, to be used across external documents such as client proposals and reports, as well as internal documents such as toolkits and case studies
4. Have a keen eye for detail and ensure all written work is delivered to a high standard of quality
5. Although still developing skills in the area you should already be condifent leading presentations, talking clients though a document or pitching an idea
6. Ideas should be presented with confidence, to instill confidence in the client and “sell” the idea
7. You should be able to communicate clearly and concisely both verbally and in writing throughout internal and client-facing comms
Approach, Initiative & problem solving:
8. Be positive, proactive and solution-driven – always thinking one step ahead
9. Take ownership and feel fully accountable for day-to-day operations
10. Develop the ability to both identify and solve problems before your ADs or clients do. When highlighting a problem always have a view of what a solution might be
11. Always think ahead having your clients and brands front of mind
Relationships:
12. Clients & Rights Holders: Upmost importance is a strong working relationship with your client and key rights holders
13. Inter-Agency: AMs must also develop solid day-to-day working relationships with all teams within the agency, knowing how to work with different departments such as strategy, insights and creative, and following the processes of these teams as relevant across client work and when organising a pitch response
14. Suppliers & Agencies: In addition to this, the AM needs to develop strong relationships with external contacts such as tech, partner agencies and other suppliers, investing time into nurturing and growing these to maximise opportunities
Strategic skills and responding to client & new business briefs:
15. Understanding of the planning process and how to respond to a brief with clear strategic thinking
16. Beginning to understand how to interrogate and answer a brief creatively and how to position and articulate ideas to the client
Campaign execution & Administration:
17. Build skills and confidence to plan, organise and manage activations, including rights activation, management of live events, content generation, influencer engagement and coordinating suppliers
18. Oversee status reports and ensure that they are delivered to the client on time
19. Write activation & planning timelines – develop critical paths for projects
20. Write and manage budgets
Client services & Industry Knowledge:
21. Grow your knowledge base in response to your clients and key projects (e.g. tech & innovation in communication for EE/BT)
22. Flag anything that may be of interest to your clients – competitor activity, news relating to brand ambassadors, media insights etc.
23. Stay abreast of new innovations within the industry to be able to contribute effectively in brainstorms and take new opportunities/ideas to your AD
People Management
Management of day-to-day running of the team including keeping all members of the team up-to-date with account work and ensure that regular internal status meetings are arranged
Giving clear guidance to your AEs, from initial briefing, through to providing feedback and support along the way
Time Management
Effective time management is essential. Ensure that you are delivering work on time and are conscientious with deadlines.
Flag any pinch points on your accounts to your ADs to ensure that the standard of your work is not being affected.
Be aware of time across other team members/AEs and support them in managing their time to ensure tasks are completed to a high standard.
Finance
Be fully competent with the finance processes; including setting up new job numbers, processing POs and invoices.
Working with suppliers to obtain cost estimates and supporting your AD to generate SOW documents for client sign off.
Negotiating with suppliers and interrogating costs to ensure best options for both Havas play and our clients.
Managing project budgets, flagging issues of over or under spend in good time.
Working with you AD to start learning how to prepare fee proposals.
#LI-AC2
Contract Type :
Permanent
Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.