Birchwell Associates is proud to be recruiting on behalf of a well-established professional services firm, who are looking to appoint an experienced IT Support Engineer to join their growing internal IT team. This is an exciting opportunity for a motivated and skilled individual to play a key role in delivering robust, friendly, and reliable IT support across the organisations office network. About the Role: Based primarily in Stamford, this role will involve regular travel to additional office locations. Therefore, a full UK driving licence and access to a vehicle (insured for business use) are essential. Key Responsibilities: Provide responsive, approachable IT support to users at all levels Troubleshoot hardware, software, and networking issues both remotely and in person Install and configure desktop and server systems Contribute to the development and rollout of new technologies and infrastructure Proactive maintenance and monitoring of systems and networks Research and implement innovative IT solutions Resolve complex technical issues through structured problem-solving Prepare clear documentation and assist with internal user training Support day-to-day IT operations and system administration What We're Looking For: Qualifications Essential: GCSEs (or equivalent) in Maths and English at Level 2 or above Degree, college-level qualification, or proven experience in IT or computing Desirable: Industry-recognised certifications (e.g. CompTIA A, Microsoft, etc.) Technical Knowledge Essential: Windows 11 Windows Server 2016/2019/2022 & Hyper-V Active Directory & Group Policy Wired/wireless networking and TCP/IP protocols Microsoft 365 & Exchange administration Azure platform familiarity VPN setup and support Desirable: Microsoft Entra Intune / mobile device management Legal sector applications (e.g. SOS, Visualfiles) Skills and Attributes Strong verbal and written communication Ability to prioritise and work effectively under pressure Well-organised with a logical and methodical approach