Student Service Advisor (Maternity cover)
Salary: £22,398 / year
Hours: 21 hours per week.
Please note this is a fixed term maternity post, to start August 2025 and will end May 2026.
The main element of the role is to provide a full front of house service, offering a professional and high-quality service to students, staff and visitors at Learning Resource Centres and occasionally the College Receptions. There are also some administrative duties incorporated into this post. The successful candidate will have experience of working in a customer orientated environment and experience and knowledge of customer care procedures. You must have the ability to show an understanding of, and commitment to College policies and procedures, particularly equality and diversity. This post also requires some evening working, and flexibility around working hours and location on occasion, particularly during enrolment and examination periods.
Application Deadline: 25 April 2025
Department: LRC & Reception
Location: Liverpool
Compensation: £22,398 / year
Key Responsibilities
* To be a first point of contact for Student Services, welcoming students, visitors, and other customers using Reception and LRC services, and dealing with requests for information and enquiries as appropriate.
* To help maintain the Reception service desk and visitors' waiting area and provide a high standard of customer service at all times.
* To support students in their usage of the Learning Resource Centres, including assisting them to log in and use digital services, access learning resources and study spaces within the LRC, and help maintain an environment conducive to study.
* To provide services to students such as ID cards, travel passes, print credits, etc.
* To process incoming and outgoing mail and deliveries and maintain parcel security and the post room.
* To support students with their usage of PayMyStudent (student financial support system) and answer queries relating to their application.
* To be compliant with college cash handling protocols and financial regulations, and work in accordance with these regulations.
* To act as a Fire Marshal or First Aider, as required, in the event of an incident.
* To actively support and implement the 'One College, One Mindset' initiative.
* To support key cross college activities such as enrolment, open evenings and recruitment events.
* To follow departmental policies and procedures and operate within service standards at all times.
Generic Duties
* To contribute fully to the mission and values statement of the College Group ensuring its effective implementation in all aspects of College life.
* To take proactive responsibility for Health & Safety to ensure that a safe working environment and safe working practices are maintained at all times.
* To comply with the General Data Protection Regulations (GDPR).
* To support cross college activities as required in particular the key enrolment and invigilation periods.
* To understand roles and responsibilities around safeguarding all learners.
Skills, Knowledge and Expertise
Essential Criteria:
* Minimum Grade C in English and Mathematics or equivalent.
* Experience of working in a customer-oriented environment.
* Experience and knowledge of customer care procedures.
* Good presentation and written communication skills.
* Ability to use current and emerging information technology such as Office365, the College app, etc.
* Ability to work both as part of a team and on own initiative.
* Good inter-personal skills and the ability to deal with all customers in a friendly and efficient manner.
* Ability to show an understanding of, and commitment to College policies and procedures, particularly equality and diversity.
* Ability to set high standards for students, colleagues and for themselves.
* Positive personality – self-motivated.
* Willingness to assist and interact with internal and external stakeholders.
* Ability to be flexible and adapt workload/priorities to meet the demand of the unit.
* Ability to perform a variety of functions within a team with a positive approach to change.
* Clear personal commitment to meeting and surpassing customer expectations.
Desirable Criteria:
* Understanding and an awareness of an educational environment.
* Ability to answer enquiries using information retrieval systems (i.e. on-line databases).
* First aid and/or Fire Marshall training certificate.
* Commitment to keep up to date with new and emerging technologies and resources, and horizon scanning to identify potential opportunities to enhance the service.
* Speak/understand another language.
Benefits
Generous annual leave: 25 days, plus bank holidays and extra days for closures.
Family-friendly policies: Flexible working, maternity/paternity pay, dependent's leave, adoption leave, compassionate/bereavement leave, and a career break scheme.
Competitive salaries: We offer the highest in Further Education in the City Region.
Seniority Level
Entry level
Employment Type
Contract
Job Function
Education and Training
Industries
Higher Education
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