Make a Difference in Student Support! Student Information Officer (Part-time)
We have an exciting opportunity for you to join our Student Information team at our Birmingham Campus. This is a part-time permanent opportunity working 17.5 hours per week. You will be required to work Tuesday, Wednesday and Thursday 10.30am – 4.30pm / 10.00am – 3.30pm.
As a Student Information Officer, you will be the first point of contact for students, staff, and visitors, providing guidance on a range of non-academic queries. You’ll help create a positive and supportive university experience, assisting students in areas such as assessments, timetabling, print services, and campus events.
You’ll also collaborate with internal teams, including Student Immigration Compliance & Advice, Welfare, Employability, and Study Skills, to ensure students receive the right support when they need it.
As our Student Information Officer, you will:
* Provide face-to-face, phone, email, and live chat support to students, ensuring professional and timely responses.
* Signpost students to relevant services, helping them access specialist advice on welfare, disability support, and academic guidance.
* Assist with international student compliance, including visa documentation verification.
* Support induction and enrolment activities, including welcome events.
* Contribute to the development of student resources like the My ULaw app/AskULaw portal.
* Help coordinate campus events and collaborate with the Students’ Union to support student-led activities.
Is this you?:
* Experience in customer service and handling confidential information.
* Strong administration and IT skills, particularly in MS Office (Word, Excel, Outlook).
* Excellent communication and interpersonal skills.
* Ability to manage time effectively and handle multiple priorities.
* A professional, friendly, and student-focused approach.
Please note: This is an on-campus role, with no opportunity of hybrid/remote working. The work pattern might be changeable in line with business needs e.g. weekend work on Saturdays on a rotational basis.
Why join us?
Along with a starting salary of £26,000 per annum (pro rata) you’ll enjoy:
* A generous annual leave entitlement of 30 days (pro rata)
* Private Medical Scheme and Life Assurance
* Contributory Pension Scheme
* Season Ticket Loans and Student Discounts
The closing date for application is 10th April 2025 with interviews likely to be held w/c 14th April 2025. We ask as part of your application to provide a personal statement outlining your motivation to apply for the position and how your experience aligns with the role.
Please visit our careers site https://careers.law.ac.uk/ for a full overview of the job description.
Be part of a diverse and inclusive community
We are committed to ensuring our workforce is reflective of our diverse student population. We actively seek to increase representation across all backgrounds and identities, and we provide support and adjustments throughout the recruitment process.
For more information, please contact talentacquisition@law.ac.uk.
Please note: For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following linkEmployers' right to work checklist - GOV.UK (www.gov.uk). We are not a licensed sponsor.
Some posts within the University are subject to a DBS check - you will be notified of this during the application process.
#J-18808-Ljbffr