About us
Carpet Trader is a family run business who have been established in Bicester, Oxfordshire for over 20 years. We are a professional and customer-centric business providing carpets, flooring, window coverings and beds and mattresses including a full installation service for all of the products in our offering.
We are a forward thinking company, continuously looking to improve our customer service and efficiency in an ever evolving marketplace.
Description
We are seeking a friendly, dedicated and experienced General Manager to join our team in the retail industry. As a General Manager, you will play a vital role in leading our organisation to success by overseeing the day-to-day operations, driving sales, ensuring efficiency and exceptional customer service. This is a great opportunity for someone who is motivated in a collaborative, fast-paced environment and has a passion for interiors.
Responsibilities
1. Lead and manage a team of retail and office staff, providing guidance and support to ensure the achievement of sales targets and customer satisfaction.
2. Develop and implement strategies to drive sales and increase profitability, with a focus on maximizing customer loyalty.
3. Monitor and analyse key performance indicators (KPIs) to identify areas for improvement and implement necessary changes.
4. Analyse sales trends and make recommendations for improvements to ensure optimal stock availability and assortment.
5. Establish and maintain effective relationships with clients and suppliers, negotiating pricing and terms to minimise costs and maximise profitability.
6. Create and implement standard operating procedures and policies to ensure efficient and consistent operation of the store.
7. Train, develop and inspire a team of employees by providing ongoing coaching, feedback, and performance evaluations to enhance their skills and productivity.
8. Monitor and analyse market trends and competitor activities to identify new opportunities and make strategic business decisions.
9. Handle customer enquiries and resolve any issues promptly.
Requirements
1. Bachelor’s degree in business, marketing, management or a related field (preferred).
2. Proven experience working in a senior management role, preferably within the flooring, window covering or furniture industry (not essential), with a track record of driving sales and achieving targets.
3. Strong leadership skills with the ability to motivate and inspire a team.
4. Excellent communication, sales and negotiation skills, with the ability to build relationships with clients both B2B and B2C.
5. Sound understanding of retail operations, including inventory management, merchandising, and customer service.
6. Demonstrated analytical and problem-solving skills, with the ability to make data-driven decisions.
7. Results-oriented mindset with a focus on continuous improvement and achieving business objectives.
8. Ability to multitask and prioritise tasks effectively.
9. Proficiency in Microsoft Office Suite and other relevant software applications.
Job Types: Full-time, Permanent
Pay: £34,677.00-£39,932.00 per year
Benefits:
* Company events
* Company pension
* Employee assistance programme
* Employee discount
* On-site parking
Schedule:
* Day shift
* Monday to Friday
* Weekend availability
Education:
* Bachelor's (preferred)
Experience:
* Supervising experience: 1 year (preferred)
* Customer service: 1 year (preferred)
* Management: 1 year (preferred)
* Marketing: 1 year (preferred)
* Sales: 1 year (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person
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