Role and Responsibilities:
Members
* Excellent communication and Customer Service Skills with our Members
People
* Liaise with Senior Management and Heads of departments
Operations
* Assisting in the day-to-day maintenance of the Club building and areas under the Club’s control including all machinery, lighting, electrical appliances, plumbing and drainage, heating, and air conditioning;
* Assisting in ensuring that pool plant equipment, the water, spa, and surrounds are always in a safe and clean condition. Water testing, Water meter readings, Pool backwashes, Pool tests in plantroom, Shower / Steam room drainage, Pool plant operations (Chlorine and PH)
* PPM checks and maintenance issues prioritized and actioned. System logs updated on WAM computer program
* Assisting in the redecoration and refurbishment of the club as necessary
* Assisting with the receipt of deliveries, stocks and supplies including loading / unloading as necessary
* Assisting in ensuring the security of the building and its contents, paying particular attention to alarms, locks, fire extinguishers and maintaining records where necessary
* To be fully aware of and understand departmental N.O.P.s, E.O.P’s and Club emergency procedures
* Assisting in maintaining records of all work carried out to all equipment within the Club.
* Stock takes
* Understanding of Water Hygiene
* General DIY skills
* Basic computing skills in Excel & Word
* Other ad-hoc support as reasonably requested.
* You must be able work weekends and various shifts
Finance
* To work with Line Manager to remain within budget
Cultural / Values
Commit to the company values and personality.
Our Values:
Welcoming – We do things a little differently around here, not just another corporate gym
Supportive – Of our community, members and each other – We genuinely care
Independent– We are inclusive, unpretentious and trustworthy – Not for profit
Our Personality:
Motivated – Engaged, part of the family and driven to make a genuine contribution
Friendly – Outgoing, enthusiastic and able to engage with both colleagues & customers
Proud – Positive – has a ‘can do’ energy that brightens up those around them
Be aware of the core business anchors of Colets and embed them into your department:
* Create the right environment
* Create a Great place to work
* Go beyond customer satisfaction
* Personalise every journey
* Generate extra profit to fuel growth
* Commit to our goal of a unified Team & Growing the business
KPI’s:
* NPS Scores
Qualifications / Educational Requirements:
The ideal candidate would have Pool Plant Operators Qualification as well as a bias for electrical trade but not essential.
Preferred Skills:
* High levels of attention to detail, the ability to think methodically, prioritization skills, good communication skills; both internally and with suppliers and third parties.
* Physically fit enough to be able to undertake arduous or difficult tasks (lifting and carrying work will be involved).
* Be always well-presented and polite to members and staff and able to work as part of a team or as an individual (must be self-motivated) have a ‘can do’ attitude, be able to adhere to deadlines and get tasks done when asked for, and above all else a drive to continuously improve and the ability to adapt to various scenarios.
* Excellent communication skills
* Customer service experience
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