Job Description Tech Support Specialist We are seeking a Tech Support Specialist to join a Tech Support department. The role involves providing exceptional customer service, fault diagnostics, and ongoing product support for both internal and external customers. The ideal candidate will have a strong background in telecoms and possess excellent communication and problem-solving skills. Responsibilities Manage faults, requests, and inquiries related to Broadband & Hosted Telephony Provision and install hardware, including VoIP orders for customers Provide product training and day-to-day support to existing customers Conduct site visits to resolve issues when necessary Provide out-of-hours support on a rota basis (optional) Qualifications Telecoms background with knowledge of network hardware, TCP/IP, DNS, and Hosted/IP Telephony systems Excellent customer service and communication skills Effective time management and ability to work under pressure Capability to work independently and as part of a team Day-to-day The role involves managing customer expectations, providing regular progress updates, and navigating 3rd party web portals. Additionally, the candidate may need to work on changing priorities and review workload. Benefits Competitive salary of £25,250 p.a. 20 days holiday, increasing annually to a maximum of 30 days Additional bank holidays Workplace pension Company and attendance bonus Long service recognition Bupa Employee Assistance Programme If you are passionate about providing top-notch customer service and have a strong technical background in telecoms, we would love to hear from you We do our best to make our adverts as specific as possible so that you do not spend your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you. If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database. Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request. Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments. At Charterhouse Recruitment we are committed to protecting your personal data. Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data. http://www.charterhouserecruitment.co.uk/privacy-notice/