Length of Employment / Contract End Date: 1 Year
Working Hours: Full Time
Grade: Apprentice
Salary Range: £24,684 (London Living Wage)
Salary Basis: Per annum
Leave Entitlement: 24 days
Application Deadline: 24/04/2025, 23:55
Anticipated Interview Date(s): TBC
About the Borough:
In Sutton, there is much for us to be proud of both as a council and as a borough. This includes high levels of resident satisfaction, the quality of our services, our success in addressing our financial challenges to date, the way that we involve and engage with residents on key issues facing the borough, and the enthusiastic and motivated staff that we employ.
Looking ahead, there are plans for the delivery of new homes and new schools and the London Cancer Hub is being developed, while the Council is also seen as a driving force within the South London Partnership of five outer south west London boroughs focused on strategic growth, regeneration and investment.
All of this demonstrates a good track record and an authority that is ambitious and set to deliver more improvements for the borough. We've set out our vision for the future of Sutton in our corporate plan - Ambitious for Sutton. This strategic plan will shape the outcomes we achieve, the services we provide, and the impact we have on residents, to make Sutton a great place to live, work and raise a family.
Situated in Zone 5, Sutton is less than 30 minutes by train from central London, and south and south west London are easily accessible by public transport.
About the Role and our Ideal Candidate:
About the Role:
We have a new and exciting apprenticeship opportunity within our Revenue and Benefits Customer Services Team. This is a great chance to gain valuable experience in front line customer services. In this role you will be part of a busy, motivated team, dealing with telephone and (occasional) face to face enquiries from the public regarding Housing Benefit, Council Tax and Business Rates (NNDR). This is an interesting role for someone with clear, confident communication skills and an interest in customer care. Full training provided.
Our Ideal Candidate:
* Good, confident communication skills.
* Good IT skills.
* Great attention to detail.
* Enthusiasm and an eagerness to learn.
Please note, in order to qualify for apprenticeship funding you must meet the following criteria:
* Hold a GCSE level C/equivalent in Maths and English and be able to present original qualification certificates.
* Only apply for an apprenticeship unrelated to any qualifications you hold at the same or higher level than the apprenticeship you are applying for.
* Not be enrolled on another funded apprenticeship or another funded further education or higher education programme at the time you start your new apprenticeship.
* Have the right to work and study in England and be one of the following:
o A citizen of a country within the European Economic Area (EEA) or have the right to abide in the UK and have been resident in the EEA for at least the previous three years on the first day of your apprenticeship.
o A non-EEA citizen with permission from the UK government to live in the UK, and have been ordinarily resident in the UK for at least the previous three years before the start of learning.
About Us: We are looking for a hard-working, motivated and enthusiastic person to join our apprenticeship scheme. Regardless of your age, previous experience or qualifications (although you must be at least 18 years of age and not in full-time education), we’re welcoming applications from those that show potential, determination and a drive to succeed. In return we can give you the opportunity to kick-start your career under the management of our skilled and experienced staff, whilst earning, learning and achieving nationally recognised qualifications at the same time.
Our Offer To You:
Our apprenticeships are offered on a minimum contract duration of 12 months, offer 24 days paid annual leave, access to our online staff benefits portal, and a minimum starting salary of £24,684 per annum. Our Flexible Working - Smarter Working Scheme embraces new ways of working and provides improved work-life balance for our staff.
Application Process:
Please apply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role and for our apprenticeship scheme. Please ensure you refer to the requirements outlined in the job profile when completing your application.
To support our diversity agenda and reduce the risk of bias in our recruitment activities, our short listing process completely anonymises personal information that can identify job applicants. Our hiring managers review and short list applications based on the information provided as part of your application as to how well you meet the requirements and criteria for the role, as outlined in the job profile.
The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and submit your application as soon as possible to avoid disappointment.
We’re extremely proud of our apprenticeship scheme and the achievements of our apprentices, many of whom have secured permanent employment with the Council and continue to excel in their careers.
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