Job title
PCN Booking Service Care Co-ordinator
Organisation type
Primary Care Network (PCN)
PCN name
West Leeds Primary Care Network
Pay
£11.44 per hour to start
Location
Pudsey / Bramley area
About us
West Leeds PCN is a dynamic and visionary Primary Care Network with a patient population of approximately 68,000 across 6 GP practices. We aim to provide high quality and diverse clinical services across these GP surgeries, adhering to principles of best practice, promoting equal opportunities and working positively with diversity.
We expect all employees to carry out their duties in a professional manner with a client focus, ensuring that respect and courtesy is shown to them, colleagues, other service providers and all those in contact with the organisation. WLPCN Ltd is also firmly committed to personal development and we will train and upskill our staff where appropriate.
Main duties of the job
* Contacting patients in a calm, empathic and professional way via various means (telephone, letter, email or SMS) to book them into clinics or to remind them about upcoming appointments.
* Answering the phone to patients to book them into the appropriate PCN clinic/s. This will require a good understanding of all of our services so that you can navigate to the right clinic.
* Rearranging patient appointments promptly and sensitively in the case of unplanned clinical staff absences.
* Processing patient correspondence on SystmOne and entering the relevant clinical (SNOMED) codes.
* Data entry (for example Covid vaccinations).
* Assisting practices with their contractual obligations (e.g., QoF) in order to maximise practice income, for example running clinical reports, booking patients in for elements of healthcare and ensuring they are coded accurately afterwards.
* Processing e-consult documents for our member practices promptly and efficiently.
* Covering sickness absence within our member practices, assisting front of house/on reception as needed (a driving license would be advantageous).
Overview of your organisation
West Leeds PCN currently employs almost 50 staff members across various clinical disciplines. We like to upskill and develop our staff where possible and this particular role would be joining a really pleasant existing team of Booking Services Co-ordinators.
Person Specification
Essential Criteria
* GCSE grade A to C in English and Maths.
* Customer service or patient-facing background.
* Conversant with Microsoft packages.
Desirable Criteria
* Experience within a healthcare setting.
* Driving licence and car.
Commitment to
* Equality, diversity and inclusion.
* Safety, Health, Environment and Fire (SHEF).
* Confidentiality.
* Quality and Continuous Improvement.
* Safeguarding.
* Induction Training.
* Continued Professional Development across the workforce.
* Collaborative working.
* Service delivery.
* Security.
* Professional Conduct.
Job Types: Full-time, Part-time, Permanent
Pay: From £11.44 per hour
Expected hours: No less than 30 per week
Benefits:
* Additional leave.
* Company pension.
* On-site parking.
Schedule:
* Flexitime.
* Monday to Friday.
* No weekends.
Work Location: In person
Application deadline: 20/10/2024
Reference ID: Booking Service Care Co-ordinator
#J-18808-Ljbffr