We are pleased to be presenting this exciting opportunity to lead our clients' commercial team to success! We are looking for a Commercial Manager to manage the overall customer experience department on a permanent basis.
This is an in-person role office-based, working Monday-Thursday 8.00am-5.00pm and Friday 08.00am-2.30pm.
Duties of the role:
The successful candidate will be responsible for managing the estimating and contracts departments to ensure the smooth delivery of projects from initial sales enquiry to order delivery.
This role will work closely with New Business, Purchasing and Production colleagues and will form strong, long-lasting relationships with clients.
1. Manage the daily operations of the Estimating and Contracts teams
2. Assign tasks to team members and manage performance against set targets
3. Regularly review and develop operational processes to improve performance and maximise growth
4. Oversee and develop cross-functional teams
5. Collaborate with the Business Development Manager to pursue new business opportunities
6. Build strong relationships with clients to maintain and acquire new business
7. Work closely with Estimating and other relevant departments to develop accurate and consistent bids
8. Assess and manage risks for new initiatives
9. Work closely with Contracts to monitor and progress work to ensure on-time delivery
10. Act as the client’s representative in the organisation to facilitate the best customer service for each project
11. Undertake additional duties as requested by the Commercial Director
Experience required:
You will be a highly motivated, driven individual who puts our customer at the centre of everything you do. You will contribute to the growth and success of the business through your skills and experience and you will have:
1. Strong leadership and people management skills
2. Exceptional communication skills
3. Excellent organisational skills to balance and prioritise workload and meet deadlines
4. Exceptional attention to detail and accuracy
5. Great analytical skills and problem-solving abilities
6. The ability to read and interpret drawings and specification documents
7. Strong commercial awareness
8. Knowledge of project management and risk management
9. Solid financial skills, including financial reporting abilities
10. Strong strategic and negotiation skills to make sound commercial decisions
11. A solid understanding of construction industry dynamics, building regulations, and specifications related to the products within the CCN remit
12. The ability to work in a fast-paced, and sometimes pressured, environment
13. A good working knowledge of estimating software, CRM systems and Microsoft Office
Benefits to the role:
1. Company monthly bonus scheme
2. 25 days holiday per annum plus 8 days statutory holidays
3. Free Parking
4. Early finish on Fridays
Due to the high volume of candidates responding to our adverts, unfortunately, we are not always able to provide individual feedback. If you don't hear from us within the next ten days, please assume you have been unsuccessful on this occasion. We will however keep your details on file and you may be contacted about other opportunities in the future.
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