North Cumbria Integrated Care NHS Foundation Trust
To perform routine dental reception duties within the Community and Special Care Dental Services in the Furness and South Lakes locality for North Cumbria Integrated Care Trust. To ensure the efficient and effective administrative arrangements for patients referred to the Dental Service. This post will be based at Kendal Dental Centre. The post holder will be required to undertake duties at other Dental Sites in Furness and South Lakes.
Main duties of the job
The purpose of the Special Care & Community Dental Services is to provide routine dental care and specialist dental care to patients referred to the service. This includes special care dentistry, conscious sedation, cognitive behaviour therapy, general dental care under anaesthesia, and out of hours emergency dental access. Such services are supported by a full range of professionals complimentary to dentistry.
Other essential services provided include oral health promotion and prevention programmes and involvement in the national dental epidemiological surveys and screening programmes.
A vacancy has arisen in the Community and Special Care Dental Services within North Cumbria Integrated NHS Foundation Trust for a Band 2 Dental Receptionist/Patient Administrator based at Kendal Dental Centre. The Community and Special Care Dental Service provides high quality dental care and oral health advice for a diverse group of patients including Paediatric and Special Care Patients who would find it hard to access care elsewhere or require advanced treatment.
The dental service is looking for an enthusiastic operator to assist and complement the current dental team.
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of South Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
1. Being a clinically led organisation
2. Quality and safety at the heart of our Trust
3. A positive patient experience every time
4. A great place to work
5. Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Person Specification
Qualification
* Secondary level education
* Literacy and Numeracy skills to GCSE level or equivalent
* CLAIT certificate or equivalent (should include Word & Excel)
Knowledge & Experience
* Experience using Microsoft packages particularly WORD and Excel.
* Experience in a customer-facing role
* Experience of working with the public
* Knowledge of the Special Care & Community Dental Service Pathway and Criteria
* Knowledge of Local Protocol for accessing Emergency Care via Dental Direct and Triage system
Skills and Aptitudes
* Organisational skills
* Good telephone communication skills
* Excellent person-to-person communication skills and able to use these to communicate effectively with people with compromised physical or mental capacity.
* Empathetic and professional
* Knowledge of local Dental and NHS services
* Customer Care Service training.
* Ability to record meeting minutes.
Personal Circumstances
* Flexible and able to adapt to change
* Ability to travel to other Dental sites in Cumbria.
Other requirements
* Professional
* Team Player
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Address
Dental Department, Out Patients Department Westmorland General Hospital Kendal
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