Expression of Interest - Customer Service and Complaints Assistant (Go.Compare), Cardiff
Client:
Future
Location:
Cardiff, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
0980ea5419e1
Job Views:
100
Posted:
22.01.2025
Expiry Date:
08.03.2025
Job Description:
Go.Compare are award recognised insurers that have made insurance easier, provided great products and delivered outstanding customer service during the last year.
What you’ll be doing…
As a Customer Service Advisor, you will be the primary point of contact between the business and our customers. You will support customers whilst they complete their online comparisons, offer clarity on product information and help customers take advantage of special offers that we have available.
Experience that will put you ahead of the curve…
1. You are a best in class customer service operator with experience in supporting customers within a contact centre environment or face to face.
2. Experience of communicating with customers effectively via the telephone and digital channels email, live chat and social media.
3. Proven general IT skills such as Word, Excel, Google Suite.
4. Excellent attention to detail.
What's in it for you…
We have a number of awesome perks available to our staff. We offer huge opportunities to learn and develop, whether through professional qualifications, exposure to incredible business projects or informal lunch & learns, hosted by your colleagues. We have a fantastic culture where we really do care about our people and want everyone to succeed.
And to top it all off, not only do we offer unlimited holiday because we trust you to manage your workload and time but we also offer a share in our success whereby every member of staff receives a profit pool bonus at the end of our financial year.
This is a Hybrid role from our Cardiff Office, working three days from the office, two from home.
Who are we…
We’re Future. We’re 3000+ colleagues over 250+ brands speaking to 400 million people every month across the globe through websites, events and magazines. We’ve got ambitious plans that build on our growth momentum and unlock new opportunities and we’re looking for talented people who want to be a part of it.
Our Future, Our Responsibility - Inclusion and Diversity at Future
We promote diversity and inclusion not just in our recruitment processes, but everything we do. We’re an equal opportunity employer and we will continue to ensure our recruitment process is free of bias and our workplaces are inclusive, positive, free of discrimination and respecting of all backgrounds and beliefs.
Please let us know if you need any reasonable adjustments made so we can give you the best experience!
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
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Created on 22/01/2025 by TN United Kingdom
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