Job Description
We are working with a Customer Service Centre in Salisbury to find Customer Service Executives to join their team. This is a full-time position with a salary of £25,000.
The role will be 35 hours per week, core hours between 8.30am to 5.30pm on a rota basis, Monday to Friday, including a 1-hour lunch break. Shifts are issued a week in advance and include:
· 8.30am – 4.30pm
· 9.00am – 5.00pm
· 9.30am – 5.30pm
As a Customer Service Executive, you will be part of a critical front-line team, handling eComms and phone calls from advisers and customers regarding pension products. You will be the primary point of contact for operations, providing exceptional service and ensuring a positive customer experience. Collaboration with operational administration and distribution teams will be essential, as well as using available systems and information effectively.
What’s in it for you: Join the Customer Service team and enjoy a comprehensive benefits package designed to support your financial security, work-life balance, and overall wellbeing:
Financial Security: Competitive salary with annual reviews, 10% non-contributory employer pension, annual performance-linked bonus, group income protection, and life assurance.
Work-Life Balance: 25 days holiday plus bank holidays, increased holidays with l...