Come Work with the best of the best – APPLY TODAY
Fantastic perks and benefits
PACKAGE
* £28,000 - £31,000
* Overtime allowance (includes Saturday and bank holidays as part of a team rota)
* 10% performance related bonus (paid on annual basis)
* 25 days annual leave
* WFH days (currently 1 day a week
* Pension
* Vitality healthcare insurance
We are seeking confident, experienced Customer Service Professionals, with Call Centre experience to work for a fast paced car insurance firm. You will be responsible for Inbound calls, Emails and Live Chat and working in a small and high performing team.
We are seeking individuals who live and breath Customer Service and Customer Excellence. We want more than just a transactional operator, we want, driven, intelligent, ambitious and successful agents who can add value, bring ideas to the table and work under pressure.
You will be working in a FCA regulated environment, so if you have experience, that would be advantageous.
Specifically, you will take care of:
* Providing customers with outstanding levels of service over the telephone and through online channels
* Becoming a product knowledge specialist
* Supporting new and existing customers with any queries they may have, ensuring to keep customer satisfaction high
* Ensuring any customer escalations are handled swiftly
* Being on hand to help customers with any payment queries
* Once you have been embedded within the customer fulfilment team, you will also be working on projects to help take us to the next level
* Working closely with all team members.
1. You must have the following experience;
* Contact centre/call centre experience
* Live chat/Webchat experience - Zendesk desirable
* Email management/customer support
* Banking/Finance/Insurance experience preferable and a good understanding and knowledge of the FCA
* Working in a fast paced, agile environment
* Degree educated
* Positive attitude
* Strong written and verbal communication
* Professional and be a brand ambassador
* Motivated, driven and have a entrepreneurial style