Application Deadline: 14 November 2024
Department: Claims Management
Location: Stoke
Description
Team Leader
Location: Hybrid at either Glasgow, Stoke-on-Trent or Leeds
Hours: 35 hours per week, Monday - Friday
Successful candidates will be required to attend one of our offices at least once a week, at either Glasgow, Stoke-on-Trent or Leeds.
Our Opportunity:
Davies are looking to recruit a talented Team Leader to join our Casualty team. Joining Davies as a Team Leader means you will supervise and support colleagues, handle allocated claims and ensure that all claims are handled in accordance with client requirements; therefore, experience in the industry is preferred.
What will your day look like:
* Liaison: Communicate with insurers, policyholders, and brokers.
* Investigation: Handle allocated claims, either from your desk or by referring them to a field adjuster for on-site investigation when necessary.
* Evidence Gathering: Obtain all relevant evidence and documentation.
* Resolution: Determine appropriate actions to resolve each case.
* Reporting: Prepare detailed reports, advising on policy indemnity, legal liability, quantum, and tactics as needed.
* Negotiation: Negotiate settlements within agreed authority limits.
* Professional Correspondence: Maintain proactive communication with all parties involved.
* Adherence to Procedures: Handle cases according to documented procedures and client requirements.
* Reserve Management: Regularly review and maintain proper reserves.
* Continuous Learning: Stay updated on technical changes relevant to your role, including participating in company facilitated training programs.
Knowledge and Abilities:
* Experience handling Noise Induced Hearing Loss Claims.
* Excellent management, planning and organisational skills.
* Experienced in leading a diverse team.
* Must be a strong confident communicator.
* A good negotiator.
* Leadership and motivational skills.
* Proficiency in managing Claims from cradle to grave.
* Experience with the investigation of Liability Claims.
* Knowledge of how to value injury claims.
* Understanding of Civil Procedure Rules and the Claims Portal.
* Commitment to delivering outstanding customer service.
* Collaborative team player.
* Management of personal caseload.
* Demonstrated adaptability and versatility.
* Exceptional communication abilities across various levels.
Benefits
Career & Purpose
* Davies Innovation Lab
* Leadership training programme
* Funding for professional qualifications
* Thrive at Davies; learning opportunities
Environmental & Social
* The Davies Foundation
* Local charity funding
* Pennies To Heaven
* Employee Resource Groups
* Employee volunteering programme
Financial Health
* Pension, 5% employee and 5% employer contribution
* My Choices at Davies provides; High Street discounts and Financial wellbeing hub
* Life assurance: x4
* Refer a Friend
* Cycle to Work Scheme
* Lease car salary sacrifice
* Davies Incentive Plan
* Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
* Wellbeing centre; move, munch, money & mind focus
* Discounts with 100's of UK retailers
* EAP; 24/7 confidential helpline
* 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
* Flexible working; hybrid, work from home or join a collaborative office space
* Dress for your day
* Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
* Flexible benefits include; holiday purchase plan and a opportunity to purchase health cash plan and BUPA dental plan
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