Description Overview Wincanton is recruiting for a Warehouse Team Leader; in this role you will be responsible for the warehouse operation of key customers at our Shared User site in Middlewich. This will be on rotational shifts (6am-2pm / 2pm - 10pm) with a salary around £27-30k, dependent on experience. How will you contribute? Delegation of daily operational tasks, ensuring workloads are processed efficiently and labour resource utilised effectively. Liaising with customers to ensure that all KPI’s are exceeded, and business demands are fulfilled. Supporting shop floor activities during busy periods and absences Liaising with suppliers for inbound and out bound deliveries Ensure all work meets with the customer’s specification, the production plan, and the required quality standard. Ensure one-to-one communication with the customer is maintained in a timely and professional manner, to ensure that customer priorities are discussed, agreed, and achieved through daily workload planning. Recording and reporting of daily/weekly KPI’s/Hours/Overtime, as required Maintain good housekeeping practices throughout the working areas. Ensure that all new team members undergo a full induction and training process. Actively pursue Continuous Improvement activities Communicate with the team members on all matters relating to their involvement in the Company’s business, including regular team briefings. Ensure all appropriate paperwork and IT procedures are adhered to. Identify any training/development requirements and notify your line Manager. Ensure appropriate work instructions and SSOW are in place and team members adhere to them. Carry out additional tasks agreed with your line manager. Ensuring your team are adhering to Wincanton policies and procedures - and addressing any issues when they arise through a formal investigation / Disciplinary / Grievance process. What will you bring? Proactive, and driven - a hands on professional who has experience of leading a team within a demanding environment. Experience of managing a start-up would be an advantage. Conscientious with attention to detail Excellent people and customer service skills – these roles have a large customer focus, so an ability to be sensitive to customer needs whilst maintaining a professional approach is essential. Also having the skill to lead and motivate the team to achieve KPIs. Flexibility to meet operational requirements. Prior experience of the retail industry would be an advantage. Organised with the ability to prioritise workloads. Excellent IT skills - the role involves the use of warehouse management systems, email and Microsoft based packages. What do we offer? Many personal development opportunities, with access to funded apprenticeships and regular on site training. Middlewich Shared User are are proud to champion Wincanton's culture of care, on site we have a spacious relaxing wellbeing room available to all colleagues whilst in work. Our Culture & Benefits In addition to generous remuneration, we really value our people and offer a friendly, safety-first working environment, along with other benefits including company pension scheme, generous holidays, cycle to work scheme, employee benefits include, online discount platform, onsite parking and much more. Our people are at the core of our business and what makes Wincanton great. That’s why we also provide significant opportunities for career development and progression, as well as training enrichment and multi-skilling, in a dynamic working environment. Be a part of our values; We’re Thoughtful, We’re Aiming High and We’re Prepared. Our Commitment We are committed to providing equality of opportunity for all employees. We strive for an environment where all colleagues feel included, supported and valued, whilst feeling they can be their whole selves within our workplaces. We are proud that our colleagues represent us and our successes and we welcome your application. Find out more: Wincanton champions a diverse workforce