Our success is built upon the trust and dedication of our team members. We view ourselves not only as a warehouse and distributor but as an integral part of our clients' businesses. We are confident in our ability to provide the best service available and are always looking for passionate individuals to join us in our mission. Whether you're interested in operations, customer service, or content creation, Airbox Fulfilment offers a dynamic and supportive environment for personal and professional growth.
Airbox Fulfilment is growing, and we’re looking for a Client Account Manager to join our team! We work with a variety of high-profile brands, including Hoodrich, The Rugby World Cup, Billionaire Boys Club, Wild Cosmetics and Naked Wolfe, managing their logistics and fulfilment operations efficiently.
About the Role
We are looking for a motivated and reliable Client Account Manager who will provide a high level of customer support to the fulfilment clients they are responsible for. You will be tasked with resolving day-to-day queries, ensuring SLAs are met, and maintaining strong relationships with your clients. The key responsibilities of the role include:
Resolving day-to-day queries that arise
Ensuring all SLAs are adhered to
Working closely with Warehouse Team Leaders to facilitate smooth running of accounts
Managing inbound shipments and preparing the system for the goods in team to scan products into inventory
Communicating with couriers for any issues that may arise
Providing a high level of feedback to your clients to enhance their operations
Building strong, lasting relationships with clients
We operate in a fast-paced, customer-oriented environment, so communication and problem-solving skills are key.
What We Offer
* Competitive salary (Dependent on experience)
* Up to 10% annual bonus
* Discounts across a variety of stores
* 24/7 Mental Health Hotline
* Six paid-for counselling sessions per year
* Phone access to trained nurses 24/7
* After three years of service, full private healthcare
* Opportunities to progress within the business
What We’re Looking For
MS Office skills, particularly Outlook and Excel
Strong written and verbal communication skills
Ability to build relationships with customers
Previous experience in Customer Service or Account Management
Methodical and organised working style
Ideally previous knowledge of logistics/distribution
How to Apply
Please submit your CV and a covering letter explaining why you’re suitable for the role. You will be asked to answer some questions as part of your application. If you do not answer these, your application will likely be rejected, so please take a minute to tell us more about you!
No phone applications, please. We will review all applications and get back to shortlisted candidates quickly.
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