Job Description
Job Title: Chief Operating Officer
Salary: DOE £110,000pa / £125,000 pa
Location: Birmingham
About the job:
The Chief Operating Officer (COO) will play a pivotal role in steering the company towards its strategic goals, ensuring that all operational functions are robust, future-focused, and capable of evolving with changing market demands. As a core member of the Executive team, the COO will lead operations across our Insurance, IT, Change and People Success Team, driving excellence and efficiency in our service delivery. The COO will be instrumental in spearheading our transition to a digital-first approach, firstly by embedding our new insurance operating system, strengthening operational resilience and ensuring the long-term sustainability of our business. The ideal candidate will bring a proven track record within regulated environments, with experience in managing operations functions, IT, Change and HR within a dual-regulated framework and, preferably, previous FCA/PRA approval under the Senior Managers and Certification Regime (SMCR).
Responsibilities include:
Lead Digital Transformation and Innovation: Drive the adoption of digital service models that enhance customer experience, streamline operations, and reduce costs, continua...